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XPS 8930, repeatedly crashes, looking for a quick answer

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8 Replies
Vic384
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Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

You could try performing a repair with the Windows ISO. See this: https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-a-...

If you can get a Command Prompt as Administrator you could try the System File Checker by typing "sfc /scannow".

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68cutlass
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Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

If the sfc /scannow doen't solve the issue, in powershell as admin try running DISM /Online /Cleanup-Image /RestoreHealth

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RoHe
6 Thallium

Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

Keep in mind that the ISO that you're going to get from the MS site is Build 1809. So you might as well do the full update.

Ron

   Forum Member since 2004
   I am not a Dell employee

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Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

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Vic384
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Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

I am not sure what you mean by converting your USB to a recovery drive. You should have used the Media Creation Tool along with the Windows 10 ISO to create Windows 10 installation media on the USB drive. With the Windows 10 installation drive you should have done a repair install after selecting the option to keep personal files and apps.

A system restore does a restore to a saved restore point. Sometimes updates create restore points or you can create your own restore points prior to installing apps, new drivers, etc.

A system image recovery would only work if you had previously created and save a system image.

I would go back and try the repair install with the USB drive.

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68cutlass
2 Bronze

Re: Dell XPS 8930 repeatedly crashes, looking for a quick an

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Re: XPS 8930, repeatedly crashes, looking for a quick answer

Hi Nickel, I would suggest that you download the Microsoft Media Creation tool to Download the ISO file of WIN10 to a USB flash drive, here's the link: https://www.microsoft.com/en-hk/software-download/windows10 > Click Download Tool now > Run Application > Choose download ISO to USB > Once done plug it in to your XPS system > Make sure your BIOS setup - boot sequence is on UEFI : F2 when see the dell logo > Save and Reboot > F12 when see the Dell Logo > UEFI - Boot to USB Flash Drive > Click Install Now > Custom Install Windows 10 > Delete all partitions - Next > Install windows successfully * After that you can download all drivers from dell on this link: https://www.dell.com/support/home/ca/en/cabsdt1 Good Luck! Send me direct mail if you need further help.
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Vic384
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Re: XPS 8930, repeatedly crashes, looking for a quick answer

If you do what Mike suggests you will lose your personal files.

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