XPS 8940, crashing issues since December

L'ho appena fatto, per la maggior parte gioco solo a giochi quindi i crash non mi fanno perdere completamente nulla, solo una grande seccatura, stavo anche cercando di rivedere le cose prima di farlo.

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I just did this, mostly I only play games so crashes don't make me miss anything completely, just a big hassle, I was also trying to review things before doing that.

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Translation via Google.

Not at all clear who you were replying to or the translation isn't exact?

Suggest you reply (in English if possible as this is an English forum). in the link the supposed solution is?

Please do us a favour and stop spamming this - it is not a solution.
It may helped you,, but as I read through other topics, you also encounter still freezing issues.

So please STOP spamming this as solution. THX in advance.
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DK

I feel everyone's pain. I am a 30 year computer support professional working for a Fortune 500 company. I have always bought Dell systems - this is my 17th. 

Symptoms:

• The system will hard freeze while doing something - browsing the web, reading email, working on a word doc - suddenly freezes - no Windows key response, no mouse moving, no CTRL+ALT+DEL.
• The system may simply go black and reboot. 
• You log into the system after resuming from sleep and find that you are logging into a new session and all your previous work is no longer open - you logged in and not just unlocked. (Event log will show the previous system shutdown was unexpected.)

Please look for the following in the System event log. 

• a Microsoft issue with Windows,
• an Intel issue with the processor,
• or a Dell issue with their motherboard.

They are trying, but this is a tough one. 

Yes, we all have the same pain.

Seems you might have 2 different reason's though?

First, the 6008 error, that appears to be either a program calling for shutdown or a remote program doing it? See this link, https://support.microsoft.com/en-us/topic/event-id-6008-is-unexpectedly-logged-to-the-system-event-log-after-you-shut-down-and-restart-your-computer-2e517ea0-e592-b3ad-d572-501c033f4567 

Almost all of us have no other Event Viewer errors.

In your case, that 6008 error might have created a DMP file though, especially if you got a black or BSOD and the auto-reboot. Get NirSoft's BlueScreenView, it should find the DMP and it might give you a hint of the cause?

Have you ever installed BIOS V2.3.0? Most of us were stable running under it?

Motherboards, here are all that the 8940 supposedly shipped with:

Motherboards =
KV3RP Foxconn 02012PQ00-600-G, Released July 9, 2020
2W4W1 Foxconn 02012TA00-600-G, Released December 1, 2020, Brazil only
F1H92 Foxconn 02012YJ00-600-G, Released March 15, 2021, Brazil only
427JK Foxconn 02012VY00-600-G, Released March 15, 2021
K3CM7 Foxconn ??, Released July 14, 2021

Most of us have the 427JK, but fails have been reported on K3CM7 as well.

Fails have been on i7 and i9 of all varieties I think?

It is not a MS Problem, Unix users have the problem as well.

I am surprised Support didn't ask you to use the Intel HD750 and disable the Nvidia card? Never had the p0roblem doing that and it doesn't fail.

I used a number of Nvidia drivers and Dell supported Nvidia drivers. Makes no difference, and I've used both varieties, Game Ready and Studio and it still fails.

We've also ruled out RAM Rank, fail have with both Single and Dual Rank as well as the GB sizes.

Note that only Nvidia users face the problem.

So, it sort of points to the BIOS and what is in it? That includes the Intel Management Engine. Both of these have their own CVE's that are 'fixed' as well, and one or more of those could be the culprit.

This has been going on now for over 7 months, since the release of BIOS V2.4.0. If Dell can't fix it, they should replace the video cards with ATI's of the same capability. Since you have Premium Support, ask them to do it, maybe they will? Can't do it for me as I have the standard support. They can only replace what was shipped I was told.

Thanks for the great information. I didn’t want to get too much down on the weeds on this. 

I have only had 2 blue screens. And they were before Dell replaced the graphics card. Both referred to nVidia in the dump file. And I do have the software from Nirsoft. Great minds! 

By the way, the link you posted is to an article on Windows 2000. Though it is about event 6008, I don’t think it can be relevant here with absolutely everything changing over time - OS, technology (chips and software) and even BIOS to UEFI.

Again, thank you for your help.

Have a great day! 

Yeah, that was an old one, but it had more info. One for W11, https://windowsreport.com/event-viewer-error-6008/ and it will still point back to the video card driver.

I had an initial problem with Dell pre-loaded video driver from Nvidia. I would boot, desktop would appear and for about 10 seconds the screen would go blank and then the desktop came back. No problems after that (Aug/Sept last year). Dell support, re-install Windows, not the W11 I was on but W10 that was shipped with it after re-installing W11 didn't fix it. Then try Safe Mode, nope... OK, you got the S3221QS new as well, take that to another PC and try it... didn't fail, but the other PC didn't have an Nvidia card... Here, try this new Nvidia driver we have, nope, still happens. OK, replaced Motherboard (went back to the one before the one I had which was the newest) and video card, still happens... OK, we'll send this off to Level 3. Wanted my XPS replaced, nope, past the 30 day window... huh, I had the problem from the first day... sorry, no can do. OK, replace the Nvidia with an ATI, we'll see if we can, nope, can't do.

So I decided to use DDU to completely clean off the Nvidia stuff... and it didn't happen on the MS default LOW resolution driver? Hmmm...... OK, got the latest complete driver from Nvidia, installed it, the Nvidia GEForce and Control panel. Problem GONE...

It might be worth a try doing that, but if you did a clean W11 install using the Media Creation tool it might not be worth it.

Everything in Window starts with DOS, Windows (all versions) and parts of OS/2. Other than DOS and OS/2, nothing else was written completely new (and DOS was from another OS and OS/2 used prior code as well probably).

Error codes usually can be researched as they are the same.

There are more than one of us throwing around different things, and everything tends to wind up at a dead end.

Dell is the one that has the best resources for this, the BIOS code from V2.4.0 and 2.3.0 to compare, and maybe even see what Intel did to change the Management engine?

Also, I just locked up my XPS, was on a ZOOM meeting, went to close the room, one mouse click and it locked up. Room did NOT close (on the screen), and I can't even move the mouse. Hello Power Button. Only the Critical Event 41 (The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly) and my 10 or so 'normal' errors, like Bonjour errors as my iPhone or iPad is not connected.

Annoying to say the least.

Thanks for the input. I was on the phone with Dell for over 1 1/2 hours this afternoon. They are replacing my system. I have event logs, from each Windows installation, across 2 different NVMe drives, with events 41(critical) and 6008 (warning), going back to the beginning of March. 

I'm not holding my breath...going to be tough to replace this configuration and I upgraded my system to Windows 10 Pro from home. (So I will likely have to buy another upgrade.)

Good luck with your system. 

Dell probably doesn't have a 'new' 8940 to give you. It more than likely will be a Refurbished one with at least what you had in your configuration, maybe more  or large RAM or SSD capacity, even a better video card.

Should have pushed for either a new one or one with a different video makers that Nvidia.

I had a chance, but they wanted mine as it fails. I couldn't delete anything and I'd possibly not get the exact configuration, but it will be as good as I have or better. Problem was I could NOT remove anything, no programs, nothing. I have single PC use licenses and would not be allowed to remove programs, a show stopper for me.

The whole problem really no one knows how to make the lock up happen? It is so random and there doesn't appear to be any warning it will happen. If it was known what sequence of things would make it happen, I'm sure it would be easier to fix?

Good luck on the replacement, hope it works for you.