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Last reply by 01-27-2023 Unsolved
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XPS 8940, randomly freezing

XPS 8940

So here's a fun one. I too (as many on this forum have), have been having random system freezing issues with my Dell XPS 8940 with Nvidia RTX 3060 Ti video card. After a lengthy phone call with Dell support, the support engineer in their infinite wisdom has decided that the system doesn't have a hardware problem and if I'd like any further help resolving this situation, I can fork out another $100 for "software" support. System is less than 1 year old and still under warranty. I spent close to $2500 for what was supposed to be Dells "top of the line" Desktop. So, I'm left with 2 choices - either live with a problematic dell desktop or shell out another $100 for their software support and HOPE that their software support personal can help me fix this issue. Needless to say, I will be seriously considering whether or not to purchase ANYTHING else from Dell, ever.

Replies (85)
276

@ishmael 

So you are not experiencing freezing at all other than at one time a boot problem? You have the IME Interface property checked to turn it off to save power, right?

@robbysee 

You have a fan problem, and when you locked up the fans were running, which others have not experienced?

I have the random lock up without warning or any errors. My IME Interface is NOT checked to turn of to save power?

Does any one else have this checked and is locking up?

Reading on-line what that does (although it is not clear if it is the IME itself or the OS Interface) it would seem to be something you don't want to turn off?


===================================

I am a Dell TechExpert. I am not a Dell employee. I enjoy using my free time to help the community. If you find my posts useful, you can thank me by clicking on Kudos!

Thanks,

Irv S.

306

Hi Irv,

I am not experiencing any lockup or freezing issues once I have booted into Windows.   And that IME Interface property is checked to turn it off to save power, checked apparently by default.

295

@ishmael 

Mine was sent NOT to turn it off?

I wonder it this is due to how I got W11 Installed? Dell Support had me do a variety of Windows installs. All on W11 after it was upgraded from W10 due to a different problem?

Did you migrate from W10? @RoHe I think is on W10?

I wonder if ALL that are experiencing the lock-up have it not set? Although 'logic' says not turning it off should  not cause a problem either whereas having it turned off could?

Odd....

There is also a lot of links on the web that say it should be off as well?

https://wrongtree.info/2018/03/01/weird-laptop-power-problem-turn-off-intel-r-management-engine-inte... 

All that I can find are like the above, turn it ON and that would solve the Shutdown problem. A problem my wife had for a few months on her XPS8500 running W10. Then, at some point, it was shutting down again. Can only assume an MS file change.

I guess my logic is if it stays on, especially on an A/C powered PC, like a Desktop Tower, this should not matter if it were on or off (assuming off doesn't cause a problem)?

Anyone with the Lock up problem reading this thread, please check your setting and post if it is ON or OFF?


===================================

I am a Dell TechExpert. I am not a Dell employee. I enjoy using my free time to help the community. If you find my posts useful, you can thank me by clicking on Kudos!

Thanks,

Irv S.

331

I am running Windows 10 :

ishmael_0-1660932046144.png

 

 

329

On my XPS 8940, I replaced the rear stock fan with a Noctua NF-A9 92mm fan, replaced the stock CPU fan with a Vetroo 5, added a Dell VRM heatsink, and am using HWinfo64 to monitor CPU/GPU.  I have not experienced any random lockup or freezing issues once booted into Windows.  My CPU/GPU temps at the moment are 29 and 31 degrees C, respectively.

321

@ishmael 

I know you've not experienced the lock ups I'm having, but my Stock XPS is not really near the high Tjmax for the CPU either.

ispalten_0-1660945050672.png

Matter of fact, I can't say, other than running from Video Performance and PC Performance measurement program ANY fan speed up? Nor the CPU cutting aback speed due to heat. Yes, I know some people had problems, related to heat, but it might be because of usage and ventilation around the tower.

I'd like to thin that Dell designed the cooling for the way most people use computers. I know on the 8950 water cooling was an option though.

Don't consider my GPU too high either:

ispalten_1-1660945316577.png

Yes, cooler is better and it can extend life, I get that. However, is it needed?

Yes, I do have some programs that push the XPS and use more power and raise the temps, but nothing too high?

 

 

 


===================================

I am a Dell TechExpert. I am not a Dell employee. I enjoy using my free time to help the community. If you find my posts useful, you can thank me by clicking on Kudos!

Thanks,

Irv S.

302

"Yes, cooler is better and it can extend life, I get that. However, is it needed?"   Good question.  Am guessing that probably for most of us who are not gamers or video editors, pursing temperature reduction is unnecessary.  I mainly did it for fun, because I read about others doing it and the cost was relatively minor, about $30 total, I think. 

270

Jumping in on this thread.  I'm still on BIOS 2.3.0 just so I don't experience the lock-ups.  If I understood @ispalten request, looking for state of Intel ME Interface.  Here is what mine is set to:

bdtnr_0-1661112903614.png

 

334

I have went back to 2.3 and have not had any issues with the freeze. This is not a permeant answer and Dell has to do what is necessary to fix this.

328

@rdell19 

Sure they do, but the real question IS "can they". They have NOT reproduced this I've heard. Still looking for a failing XPS to capture and exchange.

Meanwhile, each release of the BIOS seems to not lock up/freeze as often. I'm on V2.9.0 and I'm 'good' for a week or 2, so are others seeing this.

There are a lot of changes made in the BIOS, Intel Management Engine is updated in almost every release. Many CVE's (short for Common Vulnerabilities and Exposures, is a list of publicly disclosed computer security flaws) are included as well.

Not upgrading will leave you exposed to these. Dell does list them on the BIOS Full information, but NOT all will be listed to the Intel Management Engine.

I do understand the need to be stable and not 'lose' anything though. It is a trade-off.

If Dell DOES fix this, I'd not expect them to list it as a fix on a release either. Since now it can take well over a week to have it fail on the latest, it could be well past the BIOS release that 'did' fix it would be ensured.

One funny part though, I did go back to V2.3.0 a few weeks ago and I did lock-up in about 10 days. The Intel Management Engine does NOT install over a prior version and might be the true cause of the problem. Even one of the CVE's they made a change for.


===================================

I am a Dell TechExpert. I am not a Dell employee. I enjoy using my free time to help the community. If you find my posts useful, you can thank me by clicking on Kudos!

Thanks,

Irv S.

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