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March 22nd, 2022 09:00

XPS 8950, "hiccups" with audio and video

I must say my XPS 8950 with i9, 32 RAM, and the 3060 Ti GPU, has been great for audio recording and video editing.  However, when playing audio, either with my software or a media player, or watching a YouTube, the computer will "pause" for a split second, usually with a white screen "flash" and then continue on. All latest drivers, bios, etc

Obviously for casual YouTube, etc, it's not an issue. Live audio recording or video screen captures, it is. I'm using a Windows 11 approved external sound card and two monitors with the 3060 Ti.  This might occur every 20 minutes or so.

Where might I troubleshoot first?

10 Elder

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43.5K Posts

March 22nd, 2022 11:00

@fireberd is the resident expert on audio recordings so maybe he'll have some good ideas...

9 Legend

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33.3K Posts

March 22nd, 2022 15:00

I have a recording studio and deal with a lot of audio, but this does not sound like recording studio app problem.

Audio playback reported "popping/crackling" (dropouts) have been an often reported problem since Win 8 in all PC brands.   Causes have been related to wi-fi, Internet, drivers, Dell Support Assist, what is loaded at startup, etc.  Sound is on a shared IRQ (Interrupt) with a  higher priority device and this can be a potential issue. NVIDIA video cards and/or the NVIDIA drivers/apps (I know you don't want to hear that). I know of one 8950 user that is using his for audio recording and he had to remove the NVIDIA video card and use the Intel CPU video to eliminate Latency and dropout problems.  

 Start by download and running the free (and popular) Resplendence Latency Mon.  As the problem happens about every 20 minutes, run Latency Mon for at least 25 minutes.  Latency Mon will overwhelm you with data but its the prime tool we use in recording studio PC's when "taming" them.

Latency Mon

10 Elder

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43.5K Posts

March 22nd, 2022 16:00

@mixmkr  Since @fireberd thinks this may be related to the NVidia card, you can also try this:

Click Start>Run>services.msc. If "NVidia Display Container LS" is listed, and it's Startup type is Automatic, change that to Disabled. Don't change anything else in services.msc. Then reboot and see if that solves the problem.

I was getting sudden black screens on my XPS 8930 with NVida GTX 1660 Ti after the latest NVidia driver update Windows Update pushed on me. Since disabling that service, no more black screens.

I no longer have the NVidia Control Panel to change various display settings. Don't care, because I can make most of the same changes on the monitor's own On-Screen Display (OSD).

YRMV!

52 Posts

March 22nd, 2022 17:00

Thx.   Let me try some of these ideas.  I notice the Nvidia 30 series has a driver update out today. (3/22/2022)

Will try that first of course.

Re latency, crackling, etc...I'm very familiar with those issues and related block size and buffer settings...  the fact it happens on a low load YouTube playback, seems to lead to the graphics card 

SUPER thanks and will report back as things progress

52 Posts

March 24th, 2022 16:00

Since, the latest nvidia update (3/22/2022), it has not happened again.  Keeping fingers crossed.

10 Elder

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43.5K Posts

March 24th, 2022 16:00

That's good news. Keep us posted...

52 Posts

August 7th, 2022 21:00

XPS 8950, "hiccups" with audio and video...AGAIN
 

I must say my XPS 8950 with i9, 32 RAM, and the 3060ti GPU, has been great for audio recording and video editing.  However, when playing audio, either with my software or a media player, or watching a YouTube, the computer will "pause" for a split second, usually with a white screen "flash" and then continue on. All latest drivers, bios, etc

Obviously for casual YouTube,  it's not an issue. Live audio recording or video screen captures, it is. I'm using a Windows 11 approved external sound card and two monitors with the 3060ti  This might occur every 20 minutes or so.

Where might I troubleshoot first?

 

7 Technologist

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10.3K Posts

August 7th, 2022 21:00

I would first try to isolate the usual suspects: cpu, gpu, or ram, assuming motherboard is perfectly healthy.  Remove gpu and connect monitor to onboard DP video port.  If issue gone w youtube, cpu/ram are good but gpu/video driver are not.  If problem persists, not gpu but could be either cpu or ram.  remove all rams, reinstall only one (8 or 16 gb).  test each ram.  if each ram reproduces same hiccup, probably not memory but cpu.

9 Legend

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33.3K Posts

August 8th, 2022 08:00

I use my PC's in my home recording studio.

As previously posted in this thread, NVIDIA video has been an issue where AMD Radeon video is not.

Download and run the free (and popular) Resplendence Latency Mon.  It is what we use in audio for trouble shooting.

Resplendence Software - LatencyMon: suitability checker for real-time audio and other tasks

1 Message

August 22nd, 2022 16:00

Hello, I'm not the original poster, but I'm experiencing an identical issue with my new XPS 8950 with the same specs. I've tried the suggestions on this thread as well as other suggestions online for people with similar issues. I ran LatencyMon and received the following report. https://pastebin.com/5krUbi9p 

I'll note that when I get a DPC routine with a very long execution time is when I get the audio hiccup. I went through the steps recommended by LatencyMon at the top of the report with no success.

Any suggestions would be greatly appreciated 


1 Message

August 27th, 2022 09:00

Hi I've had the exact same problem and just followed your advice by getting and running Latency Monitor. The results are here and its revealed the driver file causing the issue, I'm not familiar with it. Any idea if its vital and how to deal with it?

Results: https://imgur.com/a/eEFBgBb

Thanks,

Sam

52 Posts

September 3rd, 2022 18:00

Yeah...it actilually was ok thru early summer...but hiccupping again.  When it happens...latency monitor goes off the charts...but too newbie with that software to know why

8 Wizard

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17K Posts

September 4th, 2022 17:00


@mixmkr wrote:

Yeah...it actually was ok thru early summer...but hiccupping again.  When it happens...latency monitor goes off the charts...but too newbie with that software to know why


A good start would be to post your Latency-Monitor screen-shot like the other user did.

 

8 Wizard

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17K Posts

September 4th, 2022 17:00

Here is my Aurora-R6 with Nvidia GTX-1070, Windows-11 Pro (64 bit)
After 5 mins answering posts here in Google-Chrome ... (using network and video-card the most, apparently) says mine is fine.

Audio programs? Hmm, well, so far I really only have these installed and they are working fine.

- Audacity (editing tracks)
- Foobar2000 (transcoding music and ripping FLACs from SACD)
- VLC (my preferred media file player)

Aurora-R6Aurora-R6

9 Legend

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33.3K Posts

September 5th, 2022 03:00

As I recall, an NVIDIA update fixed it.  I would look for a recent NVIDIA update and roll it back, to see if it fixes it.

 

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