kevinak907
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XPS One 2710, black screen of death

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So I recently bought a XPS One 2710 AIO from a friend.  It had Windows 8 on it when I got it and seemed to be running fine.  When I got it home I upgraded it to windows 10.  It ran fine with windows 10 until about a week after I installed it.  Now I am getting the black screen of death, the computer comes on, all the fans run and the backlight on the screen comes on briefly and then goes off, the computer continues to run but I don't get the dell logo POST, or any option or even a chance to get back into BIOS.

My issue is exactly the issue described in many various threads on the dell support site and other sites.  

Such as: https://www.tenforums.com/general-support/35636-windows-10-killed-my-dell-xps-2710-a-10.html

&

https://www.dell.com/community/Desktops-General/XPS-One-2710-Black-screen-on-boot-No-BIOS/td-p/50190...

This is a tutorial about how to fix it, which I have tried but not succeeded:

http://s3.amazonaws.com/Junk_Bucket/Dell_BSOD_FIX_Manual.PDF

This tutorial from the tenforums.com actually got me into the bios after getting the 5 RTC reset beeps but I was not able to make any changes becuase the computer was laying flat on it's screen, so I powered off thinking the problem was solved and would be able to get back to bios next time a powered up. That was the last time I saw the bios and that was about a 1000 more troubleshooting steps in the past.  I have tried the following process several times since then and have only been able to get the 5 beep codes again once or twice, but still no BIOS.  Here are the steps that worked for me (once):

"1.Follow the CMOS reset, clear NVRAM, and BIOS procedure (steps)-- Make sure to disconnect power!!!
a. Take out the coin battery and press the power button for 10 seconds to clear the CMOS to totally discharge it. Put battery back.
b. Locate both the 2-pin jumper plug for the password connector (PSWD), and the CMOS (RTCRST)-- RealTimeClockReset (look at the XPS user manual PDF--download for free).
c. Move both plugs to the left.
d. Connect power, press power button, and wait at least for 10 seconds. Turn power off.
e. Put back both plugs where they were before.

2. Now, to force a Realtime Clock Power Failure (5 beeps in your computer at power up--power on!)
a. This will hopefully get you where you can make some changes to the BIOS entries.
b. At power up press F2 and/or F12 (BIOS access and/or Boot setup)
c. With F2 you can make sure the date/time is correct , the hard drives are recognized, and the booting sequence.
d. This is what you really want...F12...Boot setup!! Here I solved my problem...and hopefully yours. What I did is to change the Boot Mode Setting from Legacy Boot to UEFI Boot. This made the Windows Boot Loader (WBL) take over the booting process and....presto!! I got my system working back!!!
e. MAKE SURE YOU PUT THE BATTERY BACK BEFORE PRESSING ENTER TO SELECT UEFI BOOT!!!
f. I had DELL BIOS A11 so I updated to A12 while in Windows before I rebooted for second time to see if I really got it working. Know what? I DID!!!! 8-)"

 From what I am gathering this machine does not cooperate with windows 10 and an automatic BIOS update may have corrupted my BIOS.  All signs point to a corrupt BIOS.  Although, my power supply seems to be acting up as in makes a "spring noise" when it shuts off and during this troubleshooting process, my machine has powered off on its own several times and then turns itself back on, which to me seems strange.

I believe I have tried everything and I am getting very frustrated.  Some company in Florida said they could fix it if i mail the mobo to them, for $110 and they also said Windows 10 caused it and it was a bios issue.

 

Kevin from Alaska.

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Sneaky82
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Re: Dell XPS One 2710 Black Screen of Death

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I paid $90 on ebay and sent my board out to someone in LA and they fixed it and sent it back. When you install windows 10 you have to do a clean install not an upgrade install because it will wipe it out again.
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Re: Dell XPS One 2710 Black Screen of Death

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$110 for a service that "might" fix the issue for a six year old computer? I am not sure if I would put the money into it unless I had a drive ready with Windows 8. Windows 10 was never tested/validated by Dell on this model. So if you do pay the $110 to get it repaired, what would stop Windows 10 from just bricking the CMOS again? By the way, I do not think that the PSU is faulty. It was working fine with Windows 8, correct? As far as how to remove and replace the CMOS chip, correct, Dell does not have such documentation.

XPS One 2710 CMOS chip on eBay

Sean Jeremiah
1 Copper

Re: Dell XPS One 2710 Black Screen of Death

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Hey Kevin,

I just repurposed an old XPS 2710. I thought I might use it as an external monitor and occasionally run Windows on it. I thought I was doing myself a favour by installing Windows 10. May I know which build you installed?

Looks like I may have to reinstall Windows 8 on this machine.

Thanks.

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Sneaky82
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Re: Dell XPS One 2710 Black Screen of Death

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I paid $90 on ebay and sent my board out to someone in LA and they fixed it and sent it back. When you install windows 10 you have to do a clean install not an upgrade install because it will wipe it out again.
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kevinak907
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Re: Dell XPS One 2710 Black Screen of Death

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 Why do you say that?  I did a clean install of WIndows 10 and got the same Black Screen issue a few days later.

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kevinak907
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Re: Dell XPS One 2710 Black Screen of Death

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Any idea if this new BIOS will prevent Win 10 from bricking me again?

 

http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=6C68R

 

I got this thing back up and running but I'm not a big fan of Win 8.

 

Thanks!

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kevinak907
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Re: Dell XPS One 2710 Black Screen of Death

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All those "How-Tos" were total BS and a huge waste of time.  They may have worked for some, at some point but never worked for me.  I got the CMOS chip replaced and I'm good to go.  

formosan
1 Copper

Re: Dell XPS One 2710 Black Screen of Death

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kevinak907, where to get a CMOS and how to replace it?   Thanks.

Formosan.

 

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formosan
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Re: Dell XPS One 2710 Black Screen of Death

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Sneaky82,

Could you give us the contact info of the person in LA who fixed it for you?  Thanks.

 

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Tesla1856
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Re: Dell XPS One 2710 Black Screen of Death

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@formosan wrote:

kevinak907, where to get a CMOS and how to replace it?   Thanks.

Formosan.

 


If it's truly not BIOS-Posting .. carry on.

But if it's Posting, but black-screens trying to load Windows, it's likely this problem: https://www.dell.com/community/Inspiron-Desktops/Inspiron-One-2330-slow-to-boot/m-p/6096369/highligh...


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