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Robc57
1 Copper

XPS One 2710, black screen of death

I am helping a friend repair subject computer. The original config was I7, 2TB HDD, 8GB RAM, A09 BIOS, Win8. When I got it it had been upgraded to Win10.

The symptoms are intermittently not booting (black SOD), or freezing after boot.

What I have done: 1) Updated BIOS to A14  2) Ran embedded diags and got a HDD error

A lot of these posts regarding the 2710 and boot problems repeatedly point to Win10 as the problem, but I do not think so. Following the manual I removed the back cover, the stand, and then the HDD. I found the drive to be way too warm (hot). This does not surprise me though since there is VERY LITTLE air flow to the enclosed bay located behind the stand plate. I feel like the true problem is a design issue which is not providing enough cooling.

I think the original HDD is already damaged beyond saving, so I have purchased a new ST2000DM-006 to replace the failed ST2000DM-001. My concern is that the new drive will also suffer premature failure if the heat problem is not solved.

Has Dell addressed this with a retro-fit or tech fix to improve cooling?

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3 Replies
Tesla1856
6 Gallium

Re: XPS One 2710, black screen of death


@Robc57 wrote:

 

Has Dell addressed this with a retro-fit or tech fix to improve cooling?


Nothing for this model, but it sounds old. Newer AiO models might have better HDD cooling.

I would have installed a 2.5inch SSD instead. Runs cooler, less power, completely silent, and MUCH faster.

High SSD IOPS will help make-up for old CPU/GPU/RAM.

EDITED.

 


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Robc57
1 Copper

Re: XPS One 2710, black screen of death

Nice idea...alas, too late 😞

New HDD arrives tomorrow. Am going to install "OpenHardwareMonitor" and keep an eye on HDD temp as compared to identical drive in my home made machine. If temp is not in keeping with norms (currently 96.8F) I will modify the drive enclosure until I find a solution. Thanx for the comment!

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Tesla1856
6 Gallium

Re: XPS One 2710, black screen of death


@Robc57 wrote:

Nice idea...alas, too late 😞

 


If you can't return it, spinning HDD can be used anywhere (data-drive in another build) or maybe in a USB-Enclosure for data-files or scheduled backups.

See my edited Reply above. Also this:

https://dell.com/community/Inspiron-Desktops/Dell-Inspiron-24-3475-AIO-Brutal/m-p/6116227/highlight/...

Your friend will be much happier with the result, and it will serve as the one-last upgrade for this machine (until it's retired).

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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