Cycl0nus
2 Bronze

XPS One 2710, startup freezes on black screen

Hi my XPS One 2710 desktop, doesnt load into windows and freezes on the Dell screen no rotating loading icon comes up.  When I reboot the computer it works a second time.  Can anybody give any advice.  The quick passess all systems.  

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2 Replies
Cycl0nus
2 Bronze

Re: Start up screen doesnt load and freezes on black dell screen

The quick test using diagnostics passess all the tests

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Vic384
5 Tungsten

Re: Start up screen doesnt load and freezes on black dell screen

You may want to try turning off Fast Startup (All settings / Power & sleep / click on the 'Additional power settings' link / click on 'Choose what the power buttons do' / then uncheck 'Turn on fast startup' under 'Shutdown settings')

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