Jim_Bao
1 Copper

A brand new Dell XPS 13 2 in 1 battery wear level 9%

Hi,

I received my new DELL XPS 13 2 in 1. I like it! However, I noticed that the battery wear level is already 9%. Is this normal? Thank you!

Annotation 2020-01-08 143223.jpg

 

 

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3 Replies
LSUFAN51
5 Rhenium

Re: A brand new Dell XPS 13 2 in 1 battery wear level 9%

I believe 9% is normal for a brand new battery that never been used. Just to be sure, charge battery to 100% and then run Dell ePSA diagnostic to check Battery Health by following steps in link below. Report back any error code.

ePSA Pre-boot System Assessment (Official Dell Tech Support)

https://youtu.be/qeHNSxW7VSM

Please keep in mind, Dell batteries usually are covered by One (1) year warranty support.

Dell Notebook Battery Warranty Support

https://www.dell.com/support/article/us/en/04/sln155156/dell-notebook-battery-warranty-support?lang=...

Use the Dell ePSA pre-boot system assessment test to troubleshoot hardware problems such as no boot and frequent shut downs. Watch and learn how simple it is to run it on your own. Note: many current Latitude models have their own specific ePSA test so watch our tutorial available on this channel
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LSUFAN51
5 Rhenium

Re: A brand new Dell XPS 13 2 in 1 battery wear level 9%

You could also check Battery Health in BIOS by following steps in link below.

How to Check Battery Health Status on Dell Laptop

https://www.dell.com/support/article/us/en/04/sln143156/how-to-check-battery-health-status-on-dell-l...

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Junda15
2 Bronze

Re: A brand new Dell XPS 13 2 in 1 battery wear level 9%

What software is this to check on the battery wear rate ? Is the info reliable ?

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