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February 27th, 2019 12:00
XPS 15 9575 2-in-1, PN579X Active Pen App not loading
I have just purchased a XPS 15 9575 2-in-1 with the Active Pen (PN579X), but I have not been able to get the Dell Active Pen app to load. I cannot configure the right click option at all and the one in the control panel does not seem to do anything at all, it does allow me to right click using the hold done option but this will not work in the applications that I use. I have looked on the web and the Dell Active Pen Control Panel app should allow me to set this pen up correctly but it does not load at all, I have tried re-installing it a number of times but it still does not load. Any ideas how to fix this. James
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DELL-Jesse L
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March 1st, 2019 05:00
Axnfell,
Download and install the driver for the pen.
* Here is the Active Pen PN579X Control Panel driver
* Here is the User's Guide
* Here is the Quick Start Guide
For my notes, click my username and send me the pc service tag number via private message.
DELL-Jesse L
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February 28th, 2019 04:00
* Here is the Active Pen PN579X Control Panel driver
* Here is the User's Guide
* Here is the Quick Start Guide
Axnfell,Unfortunately, the Active Pen pn579x will not work with the xps 9570. Below are he systems that this pen is compatible with.Compatible SystemsThe Dell Active Pen PN579X is compatible with the following systems:PlatformInking ModeRemarksInspiron 5378 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 5379 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 5482 2-in-1MPPInspiron 5578 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 5579 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 5582 2-in-1MPPInspiron 7370MPPOnly laptops that have a touch screen.Inspiron 7373 2-in-1MPPInspiron 7386 2-in-1MPPInspiron 7378 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 7568 2-in-1AESFHD only. Wake up feature not available.Inspiron 7570MPPOnly laptops that have a touch screen.Inspiron 7573 2-in-1MPPInspiron 7579 2-in-1MPPOnly laptops that have the "Support Active Pen” sticker.Inspiron 7586 2-in-1MPPLatitude 3189 2-in-1AESLatitude 3190 2-in-1MPPLatitude 3390 2-in-1MPPSelected configurations only. Click here to find out if your System supports the pen.Latitude 5175 2-in-1AESLatitude 5179 2-in-1AESLatitude 5285 2-in-1AESLatitude 5289 2-in-1AESLatitude 5290 2-in-1AESLatitude 7275 2-in-1AESLatitude 7285 2-in-1AESLatitude 7389 2-in-1AESLatitude 7390 2-in-1AESPrecision 5530 2-in-1AESVenue 10 Pro 5055AESVenue 10 Pro 5056AESVenue 8 Pro 5855AESXPS 9250AESXPS 9365 2-in-1AESXPS 9575 2-in-1AESDELL-Chris M
Community Manager
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February 28th, 2019 09:00
Are you saying that you have the XPS 15-9575 2-in-1 and not the XPS 15-9570 as your title and body of your post shows?
Axnfell
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February 28th, 2019 09:00
We were sold this by dell as the pen for this laptop, it stats this under accessories for this laptop on the dell website, it also shows the model that i have at the bottom of the screenshot that you provided.
Saltgrass
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February 28th, 2019 14:00
As Chris mentions, the pen should work with the 9575 and may need to interface switched from MPP to AES or vice versa. Check your owner's manual to see how.
The 9570 is not a 2-in-1 or convertible system.