ejvette
2 Bronze

Active Pen PN579X Broken Tip Very Poor Design

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I purchased a dell XPS laptop with an Active Pen 579X dropped the pen on the floor the 2nd day and the end of the tip broke off now any previous pens I have owned you just unscrew the end of the pen pop out the tip and replace but this pen there is no way to replace the tip because it gets pulled out from the end of the pen and if the protruding tip has broken off you have nothing to grab onto in order to remove the tip so the pen is rendered useless and you have $100 you have thrown in the garbage very poor design. fortunately for me it was new and I could return it. 

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Saltgrass
5 Rhenium

Re: Active Pen PN579X Broken Tip Very Poor Design

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If you hold the Pen tip to the left, horizontally, turn it toward you.  If you are looking at it from the tip end, it turns clockwise.  Be careful and take note of the exact configuration, such as which end of the tip goes in first.

Of course, once you have removed the broken nib, you can reattach the tip and insert the new nib.

For info, the nibs from the Wacom Bamboo Ink work with the pen and they come in packages of 3.

Caution:  There has now been one user who had a problem using the above procedure.  Possibly, the original damage which broke the tip was involved.  Although it works for me, sending the PEN back to Dell for repair is an option.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720

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16 Replies
Saltgrass
5 Rhenium

Re: Active Pen PN579X Broken Tip Very Poor Design

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If you hold the Pen tip to the left, horizontally, turn it toward you.  If you are looking at it from the tip end, it turns clockwise.  Be careful and take note of the exact configuration, such as which end of the tip goes in first.

Of course, once you have removed the broken nib, you can reattach the tip and insert the new nib.

For info, the nibs from the Wacom Bamboo Ink work with the pen and they come in packages of 3.

Caution:  There has now been one user who had a problem using the above procedure.  Possibly, the original damage which broke the tip was involved.  Although it works for me, sending the PEN back to Dell for repair is an option.

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720

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ejvette
2 Bronze

Re: Active Pen PN579X Broken Tip Very Poor Design

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So you are saying the end of the pen by the tip actually screws off?

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Saltgrass
5 Rhenium

Re: Active Pen PN579X Broken Tip Very Poor Design

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@ejvette wrote:

So you are saying the end of the pen by the tip actually screws off?


Yes ..

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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ChestPlate
1 Copper

Re: Active Pen PN579X Broken Tip Very Poor Design

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I dont know the exact nib from wacom I should get

 

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Saltgrass
5 Rhenium

Re: Active Pen PN579X Broken Tip Very Poor Design

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@ChestPlateI gave the Wacom model I used in a prior response (Bamboo Ink)..  Otherwise, look online for NIB and you should have some options.  This is for the Pen referenced in this thread.  I have not replaced the tip on other Pens.

If you can remove the broken Nib from the Pen, you can just insert the new one and will not need to unscrew the tip.  

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
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SheenaSharp
2 Bronze

Re: Active Pen PN579X Broken Tip Very Poor Design

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i could kiss you.

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ktong0813
2 Bronze

Re: Active Pen PN579X Broken Tip Very Poor Design

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How did you manage to screw the front end off? I have been trying for hours and I cannot unscrew the front end.

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Saltgrass
5 Rhenium

Re: Active Pen PN579X Broken Tip Very Poor Design

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With the PEN pointing at you, try screwing the very end piece clockwise.  Of course, this is opposite the normal way but that how it works.  You may need something to secure the end while you twist, it is not easy.

And be advised, you do not have to remove the tip to replace the nib, that is only necessary in case you can not secure enough of the end to pull it out.  Make sure you keep track of which end of the nib goes in first......!

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
ktong0813
2 Bronze

Re: Active Pen PN579X Broken Tip Very Poor Design

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What did you use to secure the tip? I still can't get it off even when screwing clockwise from the tip end.

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