Brossing
2 Bronze

Black screen when updating XPS 15 7590 bios version 1.9.1

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From the morning, I need to work on my UNI project, but I always check dell support assist for updates and to see if my device running up to speed. In connection, I see there was a bios update, so I allowed it to update, then dell's support assist asked me to restart my XPS laptop as normal for a bios update. But when updating the bios, there was no screen text, saying there is a bios update. But the fans were loud as normal but no text and no progress bar for the bios update (The XPS 15 was plugin to a power supply). After one hour, no text, no windows 10 login, but the fan are still 100%, still plugin to a power supply and the screen is black showing no results and the laptop is still hot.

I really needs this XPS 15 to work, and had this laptop over a year and no issues before. I hope not, that the bios update 1.9.1 didn't kill the motherboard.  

Thanks 

1 Solution

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Brossing
2 Bronze

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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1. Remove any external peripherals connected to the laptop. (Including any docking station)
2. Then unplug the power cord from the laptop.
3. Press the Power button for 15 seconds to drain any residual power from the motherboard.
4. Connect the AC adapter to the laptop.
5. Press the power button to test whether the system will power on

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10 Replies
EdV XPS
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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I had the exact same issue when trying to update my XPS 15 7590 BIOS today.  I was able to shut it down by pressing and holding the power button.  When I powered on again it booted normally but still had old BIOS.

SpiritLake12
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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The same thing just happened to me as well. I was able to shut off my computer, which had the older BIOS on it, and reinstall the BIOS 1.9.1 without an issues so far. 

CVanZetta
2 Bronze

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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The problem I am experiencing it my laptop screen WON'T display anything within windows, but it does work with safe mode. 

Not sure if it's a windows update causing an issue or what as I primarily use it docked at home 

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Jalleboi
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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Hey, it happend to me aswell, i shut down my computer after 10 minutes. Then i visited dell support website and searched for my computer. Then i downloaded the bios from there and it worked. I hope i works for you aswell.

cooooooooby
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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As everyone else so far has said, I also encountered this issue recently. I was hesitant to do a hard reset but after I saw someone else already did it, I went ahead and did this also. I did a hard reset by unplugging everything from the laptop and held the power button for 15 to 20 seconds, even after it powered off, to drain any remaining power. After plugging the power back in, it rebooted normally and I decided it best to not try to install the BIOS update again. Hopefully this issue will be recognized by Dell.

Cowgirl 33
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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Jan 27th 2021

Same thing. Update, restart, black screen, fans at high speed. After 10 minutes I held the power button to turn it off.

Turned it back on after 5 minutes and it came back on as normal with no fans. That was frightening. 

Looks like everything is ok.

 

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ExNavyNuke
1 Copper

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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I had the same experience as most of you had.  SupportAssist application showed there was a BIOS update available (V1.9.1) along with 2 other driver updates.  I started the process and after SupportAssist completed the installs and said a reboot was required I pressed the button in SupportAssist to restart the laptop. The laptop appeared to shutdown but didn't restart.  All I got was a black screen and the fan was running heavily.  After about 10 minutes of no change I finally just pressed the power button until the fan stopped running.  I waited a couple of more minutes and pressed the button to start the laptop and fortunately it started properly.  It still has the previous version of the BIOS and hadn't updated to 1.9.1.

I see that one person in this thread ran the bios update again with no problem but I put in a support request with Dell to ask them if I should try again or wait for a fix. I don't want to brick my laptop without them telling me to try the update again.

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ppXenon
2 Bronze

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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Same issue as reported in the thread.

I'm wondering if the issue is Bitlocker (enabled in my case).

Check this link asking to suspend bitlocker before a bios update:

Updating the BIOS from Windows:

https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=d0fh4

Note 1: Before updating the BIOS, ensure that you suspend BitLocker encryption on a BitLocker-enabled system. If BitLocker is not enabled on your system, you can ignore this step. For information about how to disable BitLocker, see How to Enable or Disable BitLocker with TPM in Windows at support.dell.com.
Note 2: Do not turn off the power or interrupt the BIOS update process during the update.

Download and Installation
1. Click Download File, to download the file.
2. Click Save to save the file to your hard drive.
3. Browse to the location where you downloaded the file.
4. Double-click the new file.
The system restarts automatically and updates the BIOS at the system startup screen. After the BIOS update is complete, system restarts again.

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Brossing
2 Bronze

Re: Black screen when updating XPS 15 7590 bios version 1.9.1

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1. Remove any external peripherals connected to the laptop. (Including any docking station)
2. Then unplug the power cord from the laptop.
3. Press the Power button for 15 seconds to drain any residual power from the motherboard.
4. Connect the AC adapter to the laptop.
5. Press the power button to test whether the system will power on

View solution in original post

0 Kudos