Unsolved
32 Posts
0
3877
Blue screen fatal error : video DXGKRNL - XPS15 W10
XPS 15 9560
XPS 15 Bluescreen Video DXGKRNL fatal error
I have a XPS15 with Windows 10 (all updates done) and Intel HD Graphics 630 plus Nvidia GTX1050 built-in standard.
For the last few months I am getting blue screen fatal erros Video DXGKRNL. After google search I have done all the following but the problem still persists:
-uninstall and re-install Video drivers (both) with drivers from Dell site
- Same letting windows search for the drivers
- Ran sfc/scannow
- Ran Windows Hardware and device troubleshooter (no issue fund)
- All Dell updates have been done
- Anti-virus Microsoft Defender up to date
I have no clue what to do to get rid of this issue.
Help would be appreciated. For info I am no IT expert!!
jgl51
32 Posts
0
October 9th, 2022 00:00
These three lines are highlighted in red.
demonru
49 Posts
0
October 9th, 2022 00:00
Interesting, I tried Edge and FFox, same result. Try to save using JPG
demonru
49 Posts
0
October 9th, 2022 00:00
I see just a yellow triangle, no screenshot
jgl51
32 Posts
0
October 9th, 2022 00:00
jgl51
32 Posts
0
October 9th, 2022 00:00
it is a .png picture. I see it here on the thread!
jgl51
32 Posts
0
October 9th, 2022 00:00
demonru
49 Posts
1
October 9th, 2022 01:00
Intel embedded into CPU, and discrete chip from nvidia added to make laptop more heavy(cooling system)\ more expensive\ to have additional headache after overheating its chip (welcome to BGA sockets world), but having additional video card will give you +15 FPS while you gonna play games or encoding some videos :))). So, if you are not a gamer - never buy laptop with discrete video card.
As a possible cause due to overheating at some point nvidia chip loose contact with board where it's soldered and videodriver gives you a system exception blue screen. If I were you I would uninstall nvidia driver using device manager\programs and features and disable it at device manager and test.
If you continue to see bsod after that check bluescreenview again and upload screenshot again so we can guess who's fault is that -__-
jgl51
32 Posts
0
October 9th, 2022 01:00
Thanks!
I have already uninstall re-installed the Nvidia driver via Dell Support page but still got BScreen afterwards
I was not sure why there were two graphics cards. I do not play games so I shall follow your advice.
Thanks again for your great support.
jgl51
32 Posts
0
October 9th, 2022 01:00
Yes, I did,.
On my side I do see the screen shots on this forum???
Thanks anyhow for your help. Hopefully will disappear with next Dell update!!
demonru
49 Posts
0
October 9th, 2022 01:00
nope, same result, I even tried from my phone. Just a yellow triangles. Did you use Insert Photos button?
jgl51
32 Posts
0
October 9th, 2022 01:00
100622-12406-01.dmp 10/6/2022 10:37:22 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f90e0 C:\WINDOWS\Minidump\100622-12406-01.dmp 8 15 19041 1,178,652 10/6/2022 10:38:30
100522-14015-01.dmp 10/5/2022 20:01:25 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f90e0 C:\WINDOWS\Minidump\100522-14015-01.dmp 8 15 19041 2,199,388 10/5/2022 20:02:22
100522-12484-01.dmp 10/5/2022 17:03:45 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f90e0 C:\WINDOWS\Minidump\100522-12484-01.dmp 8 15 19041 2,126,116 10/5/2022 17:04:50
100522-16031-01.dmp 10/5/2022 12:40:59 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f90e0 C:\WINDOWS\Minidump\100522-16031-01.dmp 8 15 19041 1,204,524 10/5/2022 16:05:40
100422-12531-02.dmp 10/4/2022 18:55:32 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8fa0 C:\WINDOWS\Minidump\100422-12531-02.dmp 8 15 19041 1,240,948 10/4/2022 18:56:41
100422-12515-01.dmp 10/4/2022 09:40:01 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8fa0 C:\WINDOWS\Minidump\100422-12515-01.dmp 8 15 19041 1,195,316 10/4/2022 09:42:58
092922-11062-01.dmp 9/29/2022 06:17:32 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8fa0 C:\WINDOWS\Minidump\092922-11062-01.dmp 8 15 19041 1,253,004 9/29/2022 11:09:10
092822-13203-01.dmp 9/28/2022 10:05:50 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8fa0 C:\WINDOWS\Minidump\092822-13203-01.dmp 8 15 19041 1,190,332 9/28/2022 10:06:58
091522-16781-01.dmp 9/15/2022 17:46:42 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\091522-16781-01.dmp 8 15 19041 1,196,628 9/15/2022 18:12:44
090222-11375-01.dmp 9/2/2022 18:04:15 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\090222-11375-01.dmp 8 15 19041 909,420 9/2/2022 18:05:16
090222-9796-01.dmp 9/2/2022 17:43:10 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\090222-9796-01.dmp 8 15 19041 2,202,972 9/2/2022 17:44:04
090222-14984-01.dmp 9/2/2022 15:31:06 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\090222-14984-01.dmp 8 15 19041 2,194,300 9/2/2022 15:32:04
082122-11671-01.dmp 8/21/2022 19:19:31 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\082122-11671-01.dmp 8 15 19041 1,208,628 8/21/2022 19:20:36
082122-12125-01.dmp 8/21/2022 16:31:50 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\082122-12125-01.dmp 8 15 19041 1,215,876 8/21/2022 16:33:01
082022-10218-01.dmp 8/20/2022 10:21:24 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\082022-10218-01.dmp 8 15 19041 1,218,220 8/20/2022 10:22:37
082022-15984-01.dmp 8/20/2022 09:32:23 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f88c0 C:\WINDOWS\Minidump\082022-15984-01.dmp 8 15 19041 1,185,124 8/20/2022 09:34:41
081822-11796-01.dmp 8/18/2022 14:59:44 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8590 C:\WINDOWS\Minidump\081822-11796-01.dmp 8 15 19041 2,087,332 8/18/2022 15:00:37
080622-10593-01.dmp 8/6/2022 09:19:48 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8590 C:\WINDOWS\Minidump\080622-10593-01.dmp 8 15 19041 2,309,652 8/6/2022 09:21:34
080222-13296-01.dmp 8/2/2022 15:35:58 0x00000113 00000000`00000019 00000000`00000002 00000000`000010de 00000000`00001c8d watchdog.sys watchdog.sys+3ad0 x64 ntoskrnl.exe+3f8590 C:\WINDOWS\Minidump\080222-13296-01.dmp 8 15 19041 2,290,988 8/2/2022 15:37:06
demonru
49 Posts
1
October 9th, 2022 01:00
ok, now I see it, looks like it takes time for this board to upload pictures.
So, your problem is nvlddmkm.sys from nVidia. Two option:
1) go to dell support page, use your service tag (showed on bottom label) and download last nvidia driver \ install \ reboot \ test
2) open device manager \ expand video adapters \ you see intel and nvidia \ disable nvidia and reboot. You will only be able to use intel adapter and if you don't play games you good to go.
jgl51
32 Posts
0
October 9th, 2022 03:00
Thanks.
Will disable Nvidia and see!
Gilberto84
2 Posts
0
January 21st, 2023 13:00
Hi demonru,
I'm having the same issue explained by jgl51.
I ran the bluescreenviewer that you suggested (here attached the screen) and it seems the same problem with NVIDIA chip.
The only problem is that I'm a gamer and I need the NVIDIA card. I installed the new drivers but the issue still happen and I think it is more frequent when the chip is overloaded (high temp?).
What would you suggest? Is there a way to fix this?
Thanks for your help
Gilberto
demonru
49 Posts
0
January 21st, 2023 13:00
Hi, two moments here.
1) Try to play your games using internal Intel video chip (you can disable nvidia via device manager or assign your game executable file to use internal graphic card (intel) via windows settings -> system -> display -> graphic settings -> browse your game EXE file and set Power Saving option). See how it works. No issues, no BSOD? At least now we know that there is no windows OS issues here at this moment and something wrong with nvidia for sure.
2) It's almost impossible to define who's fault is here. It could be nvidia chip or its driver, but the error will always come from the driver. You need clean windows OS installation, with dell drivers to test your games. If it happens again - only replacement. I have a friend with necessary equipment who taking off a chip, make new soldering balls and put it back on board, but the price!! :))) So, test clean install or just live with it or dump it.
ps. I personally dont understand people who buy a laptop to play games. It's just silly. 2mm heat sink can't do miracle.