Bluetooth adapter keeps disappearing XPS 15 9560

Hi ReNNo_BiH,

Thanks for posting.  Apologies that your system is not performing as you expected.

Please perform a systems diagnostics by either going to F12 at boot or by using Support Assist.  Make a note of any errors and post back.  Another thing to try is go to Device Manager and look at the properties for the Bluetooth Device.  There is an Events tab which my show what that device is doing.  It is a small window so make sure and scroll to see the entire listing and select a particular entry to get details.

The Event Viewer may also have some type of entry related to events surrounding the disconnects.

Just for testing, if you are in an area with other Bluetooth devices you might try putting them on airplane mode to shut off those radios to avoid any interference.

Here is some information from the Dell knowledge base you may find helpful:

Guide For Pairing and Troubleshooting Dell Bluetooth Keyboards and Mouse

Check out the solution by @Rowzee "I went to 'add / remove programs' and towards the end found WIDCOMM bluetooth driver. I removed it and system has been fine ever since."

Worked for me.

https://www.dell.com/community/XPS/Unable-to-start-the-bluetooth-stack-service/m-p/5764595#M4702

This was the only solution I ever found so far.

Bluetooth dropping issue is really annoying, and happens very often to me.

It even makes me more **bleep** off if I had to go BIOS and modify option in it every time.

Aren't they Dell or Killer Network supposed to reveal the issue openly and deal with it?

Same problem here. But there's no WIDCOMM installed so I can't bark up that tree. A restart usually solves my issue for now. It was almost at the same moment my warranty expired (coincidence I'm sure but it cut short my options), when I received a system message saying the Bluetooth adaptor driver was disabled due to abnormal activity and it's been flacky, on-off, ever since.

The wireless has also been unreliable on this system. Great computer but it's a real shame to see the same issues popping up time and again without (actual) answers. One would could almost conclude that there isn't an answer. That maybe the Bluetooth solution is a failure on this system?

I think maybe an external Bluetooth adaptor would solve the issue (possibly on a USB hub). They're pretty affordable these days. Although not elegant of course but I am really bored with reading ghosts of solutions about an issue that should not exist in the first place.

FWIW

This same thing has happened to me several times now as well, and like many others I don't have the WIDCOMM drivers installed. The first time it happened a restart solved it, the second time that didn't work and Dell Support spent almost 2 hours trying to fix it with updates and drivers etc. The solution they came up with that worked was to go into the BIOS (f12 on start) and uncheck/disable the Bluetooth Device (in Wireless) then restart and re-enable. This just worked for me again.

This seems to be a fairly common problem that Dell should fix.

Hi iHylander,

Thanks for posting this old thread.  Apologies that your system is not performing as expected.

Here is information from the Dell knowledge base you may find helpful:

Bluetooth Troubleshooting and Usage Guide 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request - http://dell.to/1vnT6CQ

I have been having the same problems with my XPS 9370. Bluetooth stops working, disappears, appears as "turned off" for no discernible reason. I had support fix it about five times. They fix it but then it starts happening again a day or so later. 

Frankly at this point I've given up. I don't even use bluetooth anymore because I simply can't rely on it. And that's a problem with a $1700 machine. My $800 HP laptop was a POS but at least it always worked. 

Honestly this is the main reason I would never recommend this laptop. Many, many people hate the Killer card they ship it with. It's either the card or the drivers. One way or another Dell needs to clean this up. 

Has anyone tried just using stock windows drivers? I wonder if that would work. Though I have no idea how to keep the laptop from updating itself back to the Killer drivers. 

In the same boat, with an XPS 15 9550. The ability to toggle Bluetooth disappears about half the time I resume my laptop from sleep. Super frustrating that I have to reboot it to get Bluetooth back, which means having to load up my entire work space again (open browser tabs, files, etc.)

No WIDCOMM driver that I can remove, and nothing looks out of the ordinary in the BIOS, either. 

Also keeps on forgetting my mouse (a Logitech MX Master Pro 2S) and I have to re-pair it, but I can't even remove all of the older paired versions it's stored.

Same exact problem.  XPS 15 9570

This is not some broken-machine warranty issue.  There is a defect somewhere (BIOS or Driver) that needs to be repaired.  Dell -- please treat this with higher priority and look into it.  I purchased the machine for my girlfriend and having her run through the BIOS or anything highly technical like that every time this happens is beyond her understanding and is not acceptable.

Thank you.

same  for me 9560 , it is so anoying i won't buy anything more from dell anymore. 

Same. I also have a Logitech MX Master mouse and and K780 Keyboard. It regularly forgets one or the other or both and the device has to be re-linked. The BT toggle also disappears so can't turn it off/back on. Also, the Bluetooth Devices screen shows connections (paired) for both the keyboard and mouse even though they are not connected. When I try to delete those connections it says "removing" and then says "remove failed". Instead I connect each device again and a second connection icon appears for each device. For each device, one says paired and the other says connected. Eventually, usually after the PC sleeps, the second connection will stop working and need to be deleted and reconnected. Just once (today) the second connection would not delete and I ended up with a third connection showing for my MX Master mouse. (Yeah, sorry. I know. Very confusing).

Glad to know that the problem is widely known. Same for me, MX2 mouse,latest dell 9575. Removing "dead" mouse works,but only for one of two positions. The second one always ends up with "remove failed" message. Dear Dell, please fix that.

Same problem for me, since few months.

A shame for the price of a dell xps..

Dell should fix this. If not I will never buy again a dell computer.