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2 Bronze

Booting to black Dell logo screen but not to desktop

I just updated a bunch of software, drivers, BIOS, etc after months of not updating.

When I am using my laptop and close the lid (puts the computer to sleep), and then try to turn on the computer again (at any point after that, either a few seconds or hours later) the computer boots to the black Dell logo but doesn't go past that.

If I force restart my laptop, then it will boot normally. I don't want to have to do this everytime I shut down the lid of my laptop.

This DOES NOT occur when I power down my PC before I shut the lid.

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Click the links below for troubleshooting and resolving sleep issues with your computer.


Troubleshooting Steps for Computers that Do Not Wake Up or Resume from Suspend / Hibernate Mode


Windows 10: Troubleshooting sleep/hibernation issues on your Dell PC


For my notes, click my username and send me the pc service tag number via private message.

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