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User315
1 Copper

Brand New Laptop, Battery Already Needs to be Replaced?

I only got my brand new Dell XPS 15 a month ago and when I opened it this morning it's already telling me the battery needs to be replaced?? This doesn't seem logical. I've had laptops for 2+ years before needing to replace the battery. When I check the taskbar it says "91%, not charging", and when I go into the Battery Overview it says there are no notifications. I ran the Power troubleshooter and it didn't even have anything to fix. And when I try to "see which apps have been affecting my battery life", it says I haven't even used any apps on battery power in the last week! Yet through ALL of this, the computer immediately shuts down when I unplug it. What the heck happened? The computer is brand new! Does this happen often with Dell computers?
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2 Replies
Mary G
5 Iridium

Re: Brand New Laptop, Battery Already Needs to be Replaced?

Batteries are warrantied for the first year. Contact Support for a replacement and maybe some troubleshooting to check for a cause. 

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Moderator
Moderator

Re: Brand New Laptop, Battery Already Needs to be Replaced?

Thank you for your message. I apologize for the inconvenience surrounding your new order. I will be glad to assist you with this.

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

Click here to find the service tag -  https://dell.to/2xXUCUW

 

 

Dell-SreejithRamesh
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#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
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