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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Nope - in my case a cold boot is 14 seconds

It's only the restart takes 45 seconds.
AFter your update, I carried out 3 cold starts and consistently, it took 14 seconds each time.

But then I don't understand the restart taking so long - remember I am timing from the Dell logo and not the shutting down screen so for it to take 31 seconds longer to restart than a cold boot does not make sense.

Out of interest, is your fast boot on or off?  
Also what drive do you have?  Mine is a SSDPEMKF010T8 NVMe Intel 1024GB
And as a reminder, it's the i7 variant with 16gb ram and 4k screen.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@aj84 you are not doing really a cold boot if you have fast boot enabled. Thats why restart is slow for you. Turn off fast startup option and more likely boot will take around 45 sec then. I added a post about fastboot option a few post earlier here.

I have i7 with 1TB disk and FHD screen. Disk doesn't seem to make a difference. Was replaced today.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I just got my unit replaced due to a separate issue. My new unit has a SK Hynix drive while my old unit was a Kioxia drive. No difference in bootup times on both. Fast startup is fast -- about 10s or so, but a restart or full bootup requires 45s++.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Thanks for this - I for some reason thought you were doing it with fast boot on.

I switched it off, and did 3 cold cold boots.

Boot 1: 52 seconds (On battery)

Boot 2: 50 seconds (On mains/charge)

Boot 3: 50 seconds (On mains/charge)

So fairly in-line with your figures give or take 5 seconds more!

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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they approved me for replacement which I should get in 2 weeks. However I think it may have the same issue.

I think if anyone knows windows performance analyzer it would be good to keep looking what causes 32sec delay.

@Kyle Sh.did you also see 32sec delay in logs or was it different in your case?

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Did the audio drivers update and Intel one.
Same result here…

That is odd, because today at work a had to setup a Latitude 3000 series (kinda entry-level: i5, 8gb ram, slower drive).

A cold restart takes 14 sec!

I did the install same as mine.
Put them together and the latitude was just faster at start-up.
I have not check boot log on mine though.

Need to check

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81 I see that the pre-session (basically the "boot" part) takes 30-40 seconds over here, but I can't find anything that seems to be wrong or delaying it. Is there something I should specifically be looking for?

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Dell tech support wanted me to send the laptop back, but taking days off work to wait for a new laptop is highly disagreeable.

 

Updating to the new Intel drivers and re-enabling Fast Boot has shortened my boot time to 6-10 seconds. Fast Boot disabled is still around 55-65, but I'm fine with leaving Fast Boot on for now.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Kyle Sh.  can't paste my log print screen here for some reason. My Boot-PreSessionInit takes 32sec. I just don't know how to dig into and find out what exactly is going on during this time. Will need some time to read more about this tool. In that link to another forum whoever posted it found a way to get information about failing driver from that log so it must be possible.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81 I think at this point, we need to accept the 30-40 second cold boot and 10- second fast boot. I certainly invite others to look closely at whether any specific driver is slowing down the boot process, but I can't find anything that causes an unusually large delay...

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Kyle Sh. I will try to find some time to understand how to read this log file. It is difficult to accept 45sec boot time in almost €2000 laptop for me.

If anyone can add anything or knows more about WPA tools and can help it would be great.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Kyle Sh.I found better guide how to analyse these boot logs. Basically once you created ETL file, you have to run this command:

xperf.exe /tti /tle -i LogFileName.etl -o summary_boot.xml -a boot

This will create a file where you can see that PreSMSS phase takes time, in my case 32sec

<interval name="PreSMSS" startTime="0" endTime="32478" duration="32478">

and the actuall delay is caused by this and takes 30sec

<pnpObject name="ACPI_HAL\PNP0C08\0" type="Device" activity="Start"
startTime="103" endTime="30182" duration="30079" prePendTime="30079" description="Microsoft ACPI-Compliant System" friendlyName=""/>

I still can't narrow it down to the point others did in below links but I can see a few suspects:

acpi.sys (that's very generic unfortunatelly)

iastorac.sys (this is from Intel Rapid Storage Technology driver)

 

Still not sure if I am on a right path but maybe someone else will use this information to get to the bottom of it.

 

Source links:

https://superuser.com/questions/1205024/newish-windows-10-installation-taking-20-minutes-in-the-pre-...

https://superuser.com/questions/1334015/windows-boot-presessioninit-time-up-to-140sec-struggling-to-...

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2 Bronze

Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Hi all,
Still searching on this topic, I found this news : Windows 10 update bug seriously slows start up time: How to fix it now 

Did one of you uninstall this update?
I'm already with version Windows 10 2004, so I can't find it, but it's maybe integrated.

If one of you could try it and give us a feedback.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@HugoMRod I don't think this is the case. I had my disk replaced and windows reinstalled. Even without any updates or software installed boot time was still slow.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81 thank you for you feedback. 🙂

So...guess I will give up on this one.
We all did our job on trying to help DELL on this case, but I start to think that we will probably never have a clear answer on this topic and a solution.

Anyway thank you for your help. 🙂

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7 Thorium

Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I installed BIOS v1.0.10 and then v1.0.11 .

With Fast-Startup enabled, my XPS-13 9300 now boots to a usable Windows Desktop in under 10 seconds.

That seems about right. I think I'm calling this issue resolved for me.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Tesla1856: no it is not really. It was explained before in this thread what fast startup is. It is not really a cold boot, so your boot process will still be slow if you restart your laptop. Good explanation can be found here: https://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81  ,

Your trouble-shooting and posts on this are interesting. You are welcome to continue this.

Thanks (good link), but yes ... I know how it works. 

In my opinion, only real draw-back to using Fast-Startup is that it increases Shut-Down time by a second-or-two (so, an acceptable trade-off). Yes, a "non Fast-Startup" boot takes longer (on any machine).

Like others in this thread have posted recently, after installing latest BIOSes

AND other recent posted/validated updates (April, May, June) to Intel components, etc.

I just wanted to report that it seems better or maybe even fixed. 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Tesla1856: I know fast startup can be seen as a "solution" but for me it is not. Why I would agree to wait over a minute for laptop to restart when 3 years old device or €1000 cheaper device can do it in 20sec. This is an expensive "toy" it should perform.

Tomorrow I am getting my replacement device. I will report if there is any difference in boot time or hardware components.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Yes, there are enough bugs with this laptop that I wish I could still return it....

This is off-topic, but the fact that most HDMI adapters do not work after the 2nd to last bios update (and still not fixed weeks later), and some strange video issues... Does anyone else have problems where the screen will flicker with some garbled up material here and there?? I've disabled all the battery saving features in the Intel graphics command center but it hasn't helped. (sorry I know this is off-topic, but I'm really wondering now if my device is faulty or it's another driver issue)

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Does anyone else have problems where the screen will flicker with some garbled up material here and there??

==============

No, never seen that here with mine.

However, I did see some Intel video-driver updates available from support.dell.com recently. Maybe those will help?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Tesla1856yes, I noticed screen flickering on mine too. It comes and goes.

I got my replacement laptop yesterday and as I thought it has exactly the same problem. Boot time takes 45-50sec. It is BIOS/Drivers problem, not hardware but for some reason Dell doesn't want to admit or better, fix it. On top if it , the new one has different SSD disk installed (Intel branded) which is way slower than the one I have in the first device I received.

I don't know whats wrong with Dell, but their quality control is rubbish.

I am going to return both. I don't see the point to keep premium, expensive device which doesn't meet expectations.

Will try new Samsung Galaxy Book Ion series.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Thank you for your feedback and time @Anthony81 

I think we were more or less afraid of that result.
As you said so well, it's not related to hardware, but something between BIOS and drivers.
Or worse, by design!

I face the same issue, and so many others...
I'm with the support too, but besides asking me to do thinks that I already did twice, the support case is not going forward.
I even showed them this topic here....but they don't want to see that the solution is on their side.

Hope you'll have better results with Samsung.
I'm thinking about Surface Laptop on my side.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Out of interest, has anyone tried a clean install, switching off fast start and timing it? So by this I mean no installation of any drivers after the install of windows 10 - just the OS and just that one setting being switched off.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81 i saw this yesterday, just in case it's of any interest to you... https://www.tomsguide.com/news/dell-xps-13-killer-leaked-meet-the-lenovo-thinkpad-x1-nano

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Back in 2014, I bought a Lenovo X1-Carbon Touch ThinkPad for $2200 (a loaded Windows UltraBook). My first ever Lenovo, but my decision was based on reviews of this Gen-2 and also dependability of previous ThinkPads . Treated it like a baby, hardly took it out-of-office, and never dropped it or anything like that. It was running Win8Pro-64bit and was rock-solid for first 2 years and everything worked perfectly.

It had a 2 year warranty and motherboard failed at 2.5 years. All expensive components (i7-CPU and 8gb-RAM) were soldered-in, so all replacement motherboards are very expensive (Lenovo wanted $800 for one). I ended-up installing a refurbished one from Encompass. Replacing motherboard is not easy and is more like working on a iPhone or iPad. Turns out, many of us on Internet fell into same X1-Carbon-Gen2 hole.

Then, at 3.5 years old, I noticed its once perfect (Hi-DPI) IPS screen now has some pretty notice-able image-retention (turns-out to be another commonly reported ThinkPad problem). The old X1-Carbon still works, but the screen's image-retention is pretty ridiculous.

Only thing I can recommend (and I follow this myself now) is to keep all machines under extended warranty. Definitely not like the old days. This includes anything with a motherboard, which is pretty-much everything electronic these days (like even appliances).

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@aj84, yes did that, new disk and fresh Windows setup @KyleSh , thanks I will have a look at it
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Kyle Sh. in regards to screen flickering. I think it comes from the settings in Intel Graphic Driver. If you open it and select "System" tab and then on top "Power" you will find settings for adaptive colour, brightness etc.

I still haven't decided what to do with my Dell. I can't find any other device that would have 16:10 screen ratio and matt screen. Samsung Galaxy Book Ion and Flex seems to be decent devices but both have very reflective screens. Flex also has a very shallow keyboard. HP Spectre x360 comes as a next choice but that's another glossy panel, question how bad it is. 

100s of devices out there but nothing that would tick all the boxes. There seem to be a room on a market for well build 16:10 ratio devices with 13.4'' or 14'' panels.

Sorry a bit of topic 🙂

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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This will probably drive you to smash your head on the wall - 

I needed a W10 virtual machine (VM Ware).  Just finished installing the OS, updates and the VM Integration tools.  Nothing else.

Unless you tell me otherwise, vmware has no fast startup concept - the option certainly is not there.
From cold boot (when I see the windows logo) to Welcome User name: 9 seconds.  From there to usable: 10 seconds.

So where our 9300's are taking almost a min/min +, a virtual machine running within the 9300 at only 4gb ram, 2core and 2 processors shared with everything else running on the 9300...and it boots up in a ready to use status in 19 seconds.

I'm sure if I freed up some resource and threw some more ram bearing in mind the laptop has 16gb it would be even quicker.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@aj84  thats a good observation.

The main problem here in my opinion is not Windows or any drivers. The way to prove it is to try to run for example Linux from a USB drive. I takes a lot of time for it to even start loading. Similar delay we get when we boot into Windows. That's why installing drivers, changing SSD drive etc. makes no difference.

I had another call yesterday with Dell. Since now I have 2 laptops at home that have exactly the same issue they accepted that something is not right on a bigger scale. I also told them about this forum and that I am not the only user complaining. Case is now going to be escalated to level 3 team. I told them about Linux boot time from external USB drive too. Once they get back to me with news I will post here.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Great to hear that you got a level3 contact on this one. I'm a new user to this forum and have the same problem. Have done alot of troubleshooting, and will get in touch with support as of tomorrow. I'm on a 32GB/2TB (Samsung PM981a) NVMe SSD.

The problem was there out of the box. Have tried fresh installing Win10v2004 from USB, cleaning all drives etc. Have tried disabling alot of HW in BIOS (Thunderbolt, Sound chip (mic+speaker) etc). Tested all drivers I can find, both provided on delivery, from dell.com and Intel's own. Have tried both AHCI-mode and the default RAID-config for the SSD.Enabling/disabling fastboot, enabling/disabling secure boot, and timed a Window fail safe boot.
No result at all yet.

Ran Windows Performance Recorder thanks to tips in this thread, I also could see that PreSMSS phase of boot took 34sec, and seem to be most idle.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I'm glad you went through so many tests - I was going to do something similar and start switching off various modules in the BIOS and also the AHCI/RAID but clearly this has not worked

I might try for the fun of it to install w7 or w8.1 on it to see if that has the same issue 

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@aj84I wouldn't waste time installing anything since trying to boot Linux distribution from external USB drive takes ages too

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Understood and I won't waste time 🙂

Out of interest, does anyone know if the new XPS 15 suffers from the same issue?

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@Anthony81 I believe the only other laptop with a 16:10 screen apart from Macs is the Lenovo S540-13ARE but of course port wise nothing beats the Dell

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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If this helps boost things I've also had the same issue.  The only response I've ever gotten from support was that it was a software issue.

 

I asked software from boot, from drivers, from windows, from what.  They said windows and please pay for support.

 

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Hi All,

I am still waiting for Dell Level 3 team to get back to me. I keep getting messages from their support that they are still "investigating" this issue so maybe finally they are working on a fix. Will post updates once I get something new from them.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Thanks for the update.

I do a lot of reinstalls for laptops I repair and usually forget about performance because so many are on the go.

Today, I have a 8th Gen i7-8565U / 16GB ram Lenovo Yoga 730.
Fairly slow/old compared to the Dell XPS 9300 

I just did a full clean install and drivers install.  Switched off Fast start and it's boot times with it switched off from cold start:
7.24 seconds to the splash screen with user name
11.66 seconds to a ready state

I am actually embarrassed how long this 2k XPS 9300 takes!

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I just got my computer back from Dell repair whereupon they replaced the entire mainboard due to the BT disappearing and requiring a period restart to function again.   Well, I'm still having the BT issue (at least once thus far), and the boot time is still way slow!!

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Calbenzo1,

 

I understand that it was just serviced. Please connect with the support assist app to see if the app can resolve the issue.

 

 

 



 

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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@DELL-Jesse LHi Jesse, can you please comment on a slow boot issue we all reported in this forum ?

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Lenovo Yoga 730 (8th Gen i7-8565U / 16GB ram )
- Fairly slow/old compared to the Dell XPS 9300 

I just did a full clean install and drivers install.
Switched OFF Fast Startup and it's boot times with it switched off from cold start:
7.24 seconds to the splash screen with user name
11.66 seconds to a ready state

================================

Exactly what I'm seeing with an older Inspiron-5570 15-inch laptop.
- Circa 2017 but it does have a NVMe SSD 

Clean-Installed Windows-10 Home 64bit v2004 .
- Installed Windows-Updates. Device-Manager is complete and free of errors. 

Switched OFF Fast Startup 

9 seconds to the splash screen with user name
12 seconds to a ready state (usable Windows-10 desktop).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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This is a great disgrace for Dell and the DELL flagship.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Hi All, Quick update on a case. I have been getting messages for last week or so that Level3 team is working on it. Today I got a link to "new" BIOS, got soooo exited 🙂 Of course tried to install it and instantly noticed that it is the same 1.0.11 version. However if you look on the web site in drivers section it looks like it was updated yesterday. Anyway, I installed it even if it had the same number hopping for a fix but unfortunately it is still the same. So case still open. Will update once I get some news.
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3 Silver

Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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ah that is a shame.  Mine pushed that bios via windows update so I know that does not fix it.

In my case, RIP 9300 - it's gone back.  Between this and the thermals, I could not keep it any longer where it was not possible to send it back

I have literally just ordered a 9500 so I will update you on how that goes.  I have a horrible feeling it too will have the same issue in regards to boot performance.  ONE comment has been made about it but nothing else.  It is possible the trackpad issue which has gone viral may be hiding it but time will tell on Friday when I rec it.

Went for the top spec 10750H, 32GB ram, 1TB drive with the 4k screen.

 

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Hi @Anthony81 I just wanted to let you know that I'm experiencing the same and I've been following this thread silently but closely!

I'm sure there are plenty of people following this so please let us know how you get on! I've raised this to Dell to no avail so you're leading the charge it seems. 

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I can't find any new bios posted on the website... was this something the support team sent to you? Argh, I'm still waiting for Dell to fix the issue of display adapters not working!! (i think this was broken in 1.0.9 or 1.0.10...)

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I received this message from Tech Support:

"We have a BIOS update coming out in end of July for a similar issue. It doesn't address Fast boot issue specifically in these notes but it does address a 60 seconds delay after restarts. So I think this new BIOS will resolve your issue. If it's not posted by July 31 tell me in message here. 1.1.0 should be the new version."

It doesn't sound like it directly addresses the issue....but let's see...

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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Just to let you know I got my 9500 today and this does not have the same issue as the 9300.

On battery power with fast startup disabled, it took 10 seconds to get to a ready state.
On Power: exactly the same time

With Fast startup enabled, its strangely more at 12-13 seconds.

All tests were carried out 3 times 

Just a shame it still has to go back because of QC issues - namely the oh so popular wobbly trackpad that they supposedly fixed in June.

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Re: Bug: New XPS 13 9300 slow boot caused by intel INF errors

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I have the same issue.  Just received my XPS 9300 today and it takes 60-120 seconds to bootup.  I just keep seeing the Dell logo and the spinning dots.  

Has anyone seen a solution to this problem?

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