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Gallma
1 Copper

Cannot access USB drive. don't see it on "my PC" - XPS9370

Hi,

I'm using a USB stick for the first time (contains pictures). I'm also using the adaptador provided the first time (the one provided by Dell).

I've tried the 3 ports. Doesn't seem to work... When I connect or disconnect the adaptor with the USB stick plugged in:

  • from the 1st/top left hand side (power): I can hear the sound notification indicating that something happenned. On "device and printer", I have an error message saying "Unknown USB device" "Port reset failed"  
  • From the 2nd port on the left hand side: I can hear the sound notification indicating that something happened. On "Device and printer", I can see "USB Root Hub (USB 3.0)"
  • from the port on the right hand side, nothing happens...

I cannot see anything popping on the tool bar, or anywhere on the computer... I'm a bit lost. I don't know what to do. Also, although I don't consider myself a dummy, I'm not an expert either. I could probably not make changes in the BIOS myself (which I read in other posts) or anything like that.

Could someone help me?

Many thanks in advance!!

Maïté

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1 Reply
ejn63
5 Rhenium

Re: Cannot access USB drive. don't see it on "my PC&quo

Will the drive read on another system?

 

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