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2 Bronze

Changing from RAID ON to ACHI in BIOS

Is it safe to change the BIOS setting from RAID ON to ACHI?  I am getting an occasional "Hard Drive Not Installed" error on startup and am wanting to see if that change may have an effect.

Thank you.

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5 Replies
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5 Rhenium

Re: Changing from RAID ON to ACHI in BIOS

Welcome to the Dell Community  @jemsurvey1 

To better assist you, the members and I would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

Also what is the model number of your "Hard Drive" ???

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
Not a Goggle tech. I work on laptops 5 days a week for 20 years.
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2 Bronze

Re: Changing from RAID ON to ACHI in BIOS

Sorry its the XPS 17 9700.

Hard drive I believe PC611 NVMe SK hynix 1 TB ssd

 

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5 Rhenium

Re: Changing from RAID ON to ACHI in BIOS

@jemsurvey1 

Sounds like a symptom that has occurred before and a hard drive firmware update fixed the problem.

Since that model is so new "Release date 13th May 2020" there is only one drive update and it's for the Micron 2200S.

https://www.dell.com/support/home/en-us/product-support/product/xps-17-9700-laptop/drivers

I assume that it is still under warranty.

Have you contacted Tech Support to see what they have to say???

Regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
HP Color LaserJet M553dn 40ppm
Not a Goggle tech. I work on laptops 5 days a week for 20 years.
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6 Indium

Re: Changing from RAID ON to ACHI in BIOS

If you switch the controller mode, the OS will no longer boot without changing the boot configuration manually.  Do not try this without a complete backup:

https://support.thinkcritical.com/kb/articles/switch-windows-10-from-raid-ide-to-ahci

It's not likely the mode is at fault here -- you will likely want to run a full Dell diagnostic on the system, and in particular the drive.  F12 at powerup.

Report any errors you see by number (2000-0151, etc.), along with the model information (XPS 9530, 9570, etc.).

 

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2 Bronze

Re: Changing from RAID ON to ACHI in BIOS

The error is always on startup and has happened 5 times, the first time on August 10.  The error has not as yet happened while the computer is in use.  Same error code each time. 2000-0155, with same recommendation to update BIOS and Reseat the drives internally.  I updated to the latest BIOS but am not comfortable opening the computer as this is a new device and I don't want to  do something to invalidate the warranty, this is for Dell techs to do in my opinion. I have also made sure I updated all my drivers.

I have run the F12 diagnostics all test and Disk Drive specific, several test from Quick, Advanced and Thorough Mode.  All come back as passed, no issues. Have also run the Support Assist Diagnostics from Windows and no issue is detected.

Thanks for the help

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