Highlighted
2 Bronze

Crackling audio on XPS-13 7390

Jump to solution

Whenever there is any sound playing on my laptop, it makes a terrible crackling/interference sound that makes it completely unlistenable. I have already updated my BIOS, chipset, and realtek audio drivers from the Dell website, and I have also tried a method I found in one of the already existing community posts that suggesting you replace the driver of some intel audio controller with a stock microsoft "high definition audio controller" driver. Nothing has worked at all and music is still impossible to listen to.

 

What should I do?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
2 Bronze

Re: Crackling audio on XPS-13 7390

Jump to solution
Alright well this is funny and embarrassing. I plugged my headphones into my phone and listened to the same samples tracks that I was using on my laptop, turns out all of them had built in record crackle...I suppose that I never noticed this before because I used to listen to them on big speakers where you couldn't notice any crackle, but on headphones it's really obvious, somehow the random youtube videos and a few different songs I chose to test the audio all had this, it sounds fine on anything else. Also turns out that without headphones everything sounds crackly because of vibrations moving through the chassis, which I mistook for distortion.

View solution in original post

0 Kudos
5 Replies
Highlighted
Moderator
Moderator

Thanks for your post

Jump to solution

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

0 Kudos
Highlighted
3 Cadmium

Re: Crackling audio on XPS-13 7390

Jump to solution

Your laptop would have have a Realtek audio driver pre-installed. Assuming that driver is still installed, switch to the Windows native audio driver to test the speakers.

1. Open the Device Manager (type devmgmt.msc in the Windows search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver,  do it again but reverse the names in steps 1 and 6.]

If the speakers crackle even with the native driver then it could well be hardware failure. Contact tech support to have it repaired.

0 Kudos
Highlighted
2 Bronze

Re: Crackling audio on XPS-13 7390

Jump to solution
There is no native driver for realtek audio under sound devices. The one that you can switch to the native driver, which is intel audio controller something, is actually under system devices and I already tried that before making the thread, it didn't make any difference.
0 Kudos
Highlighted
2 Bronze

Re: Crackling audio on XPS-13 7390

Jump to solution
Alright well this is funny and embarrassing. I plugged my headphones into my phone and listened to the same samples tracks that I was using on my laptop, turns out all of them had built in record crackle...I suppose that I never noticed this before because I used to listen to them on big speakers where you couldn't notice any crackle, but on headphones it's really obvious, somehow the random youtube videos and a few different songs I chose to test the audio all had this, it sounds fine on anything else. Also turns out that without headphones everything sounds crackly because of vibrations moving through the chassis, which I mistook for distortion.

View solution in original post

0 Kudos
Highlighted
Moderator
Moderator

Re: Crackling audio on XPS-13 7390

Jump to solution

Thank you for confirming this. Just for the remainder of the session and for testing purposes. Could you please check if Maxx Waves is installed on the computer. If so. Could you please uninstall it and check if the same noise you hear is present?

0 Kudos