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DELL G5 5587 32gb Issue

Hi, I bought my laptop one year ago and I customized it with 2 banks of 8GB ram, but know, I have to upgrade the memory ram size, that's why I bought another Samsung 32GB memory ram, also, I checked that the new 32 GB runs at 2666 MHz, but whenever I will install it, the laptop does not turn it on, I tried using one 8gb bank + 32 gb, also I tried just one 32gb with the same results, 

 

any idea or suggestion?

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yes, I have returned the memory ram module and i will buy it 2 16 GB banks,  but, the page information has to clarify that max capacity per bank is 16gb.

 

Slots: 2 (2 banks of 1)

Maximum Memory: 32GB (adding to 16gb banks)

*Not to exceed manufacturer supported memory.

Standard Memory: 8GB or 16GB removable

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You cannot add ram that is not supported by your computer. Each slot has a max size that can be added and  that ram must meet certain size and speed requirements. See here for what specs the ram must be-

https://www.crucial.com/usa/en/compatible-upgrade-for/Dell/dell-g5-5587

yes, I have returned the memory ram module and i will buy it 2 16 GB banks,  but, the page information has to clarify that max capacity per bank is 16gb.

 

Slots: 2 (2 banks of 1)

Maximum Memory: 32GB (adding to 16gb banks)

*Not to exceed manufacturer supported memory.

Standard Memory: 8GB or 16GB removable

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