iChomali
1 Copper

DELL XPS 13 9343 - Baterry light blinking 4 times orange, 1 white plus not charging

And when I turn on my laptop it gives me the "AC Adapter - Alert - "AC power adapter wattage and type cannot be determined" error. 

According to the tests, battery life is excellent. 

Using original charger. 

Please help!

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2 Replies
ejn63
4 Ruthenium

Re: DELL XPS 13 9343 - Baterry light blinking 4 times orange, 1 white plus not charging

The battery won't charge with an unknown AC adapter.

First thing to try - a new OEM Dell AC adapter.  If it's not recognized, replace the DC jack:

https://www.parts-people.com/index.php?action=item&id=19725

And if that doesn't do it, replace the mainboard.

 

 

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tracywalkup
1 Copper

Re: DELL XPS 13 9343 - Baterry light blinking 4 times orange, 1 white plus not charging

Wrong, i replaced the A/C adapter and the plug port 2 times, battery 2 times, motherboard 3 times, new CPU, new Ram, new display, new keyboard. All OEM from Dell. Nothing worked. A/C adapter type not determined press f1 to continue. Battery display 0% available, battery not charging. Battery light blinking 4 times orange, 1 time white.

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