DELL XPS 15 Brand New Not Starting - How to Replace?

Brand new Dell XPS Laptop is not turning on when i took it just out of the box. Does it mean, DELL doesn't test a laptop before sending it to customer. Also there is no contact support available over the weekend.

What are the options available here? How can it be replaced.

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Re: DELL XPS 15 Brand New Not Starting - How to Replace?

You'll need to call support to arrange a replacement of a DOA system.  

Does the LED on the AC adapter come on when you plug it in?

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