29 Posts
5
109512
DELL XPS 9560 TPM not available
Hello, I think my TPM chip of my XPS 9560 is broken, cause it is not more available in the bios. I noticed something was wrong, after i had to enter my Bitlocker key everytime I started Windows 10 1903. After a format and a reinstall of my OS, i cannot enable bitlocker anymore and get the warning: "This device can't use a Trusted Platform Module. Your administrator must set the "Allow Bitlocker without a compatible TPM" option in the "Require additional authentication at startup" policy of OS volumes". I never had this warning before. I also noticed that the TPM option is no more availeble in my BIOS under "Security". The strange thing is, that this suddenly disappeared. I did not had a bios update or somithing. I tried to fixed it, by updating my bios from 1.15 to 1.16. But now during booting of my Laptop, i get a alert with: "Alert! TPM device is not detected". So to get rid of the warning I downgrade the bios back to 1.15. But still the TPM is not availeble. Does this mean my TPM chip is broken, or is Dell aware of this problem? If my TPM chip is broken, can the alert be disabled?
JonahG
3 Posts
0
August 26th, 2019 03:00
JonahG
3 Posts
1
August 26th, 2019 10:00
For anyone struggling. I went to dell website, downloaded the 1.15.00 firmware and put that on a usb drive. Then rebooted laptop with usb in drive. When dell splash screen appeared, held F12. Opened USB folder and clicked on firmware. Now works again!
KingLouie11
1 Message
1
August 26th, 2019 11:00
manut99
16 Posts
1
August 30th, 2019 13:00
Letieum
1 Message
1
August 31st, 2019 01:00
Same problem here. Need to click on 'continue' Everytime the system boots up.
gepettoz
3 Posts
3
September 1st, 2019 14:00
Same here with Firmware 1.16 Update. I had to downgrade to 1.15.
You don't have to run it from a USB boot.
Download XPS_15_9560_1.15.0.exe and save it where administrator can access it (for example: Public Downloads).
Log on as admin and run it from within Windows (10 Home for me). The same way you normally do. Follow the instructions ("Don't turn off the power etc..").
The error warning's gone but you get the update notification back in Windows instead. You have to click "Remind me later".
nyanmisaka
1 Message
1
October 21st, 2019 19:00
Hi! I encountered this alert today with bios 1.16. I'll try to downgrade bios to 1.15 to avoid it since it is annoying. Plz release a new bios witch fixes! Dell!
Jan345
1 Message
1
October 24th, 2019 07:00
Hello Dell, when are you going to fix this? Dell Update keeps pushing this faulty BIOS update on us!!
fishfishmac
3 Posts
1
October 28th, 2019 05:00
I finally solved it for myself.
go to "Device Manager"
under "Firmware" you will find System Firmware 1.16.0
right klick > settings > go to "Driver" tab > select the third option "Previous Driver"
select 1.15.0 and write "TPM not available" or something else
Apply and restart your Notebook
Bios 1.15.0 will be installed and Windows Updater will no longer update it to 1.16.0 anymore
Richie1981
29 Posts
2
November 24th, 2019 14:00
24-11-2019 and still no words from Dell support about this issue.
Can Support just notify if they are working on a fix for the TPM issue?
reora
6 Posts
3
December 3rd, 2019 15:00
Beyond pathetic that my $3K+ Precision laptop bios upgrade doesn’t work. I thought surely by now it would have been fixed since it’s FOUR MONTHS LATER, but no... just did the 1.16 again and again it fails and I can’t get into Windows (no tpm error), so now rolling back to 1.15 with USB key, a royal pain in the .
Dell, you’re slow to fulfill brand new hardware orders, your website is awful and you put out faulty updates and don’t fix them... it’s amazing you’re still in business.
JohnnyFartPants
3 Posts
1
December 25th, 2019 05:00
Just happened to me too!
Installed latest BIOS and now get the message No TPM detected!
Cannot believe Dell have not sorted this in 4 months or even bothered to reply to this thread!
reora
6 Posts
3
December 30th, 2019 14:00
Yup, new bios for precision 5520, 1.18.0 and it has the SAME ISSUE!
fuming...
gepettoz
3 Posts
1
December 30th, 2019 18:00
Same for me: I just flashed 1.18 on XPS 15 9560 and I get "TPM Device not detected" on boot... I tried 1.16 a few times but no joy... This latest one (XPS_15_9560_1.18.0.exe released 27/12) doesn't seem any better.
It may be better to click "Continue" during boot rather than "Remind later' (which pops up every now and then!)...
Gepi
Kayem68
2 Posts
2
January 2nd, 2020 08:00
Latest firmware update and patch didn't work for me. Luckily my Latitude 7280 was still under ProSupport Warranty so they're sending a replacement motherboard.