sirilsai
Bronze

DELL XPS 9575 Sound and touchpad issue

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I purchased my dell xps 9575 laptop month ago and after a week sound issues stated.

I couldn't hear any sound, so i have to restart my laptop to get back sound. And I have tried every solution posted in the older discussions like updating the sound drivers, reinstalling it, troubleshooting and bios updating but nothing worked.

Now from last week touchpad is also freezing and i started using bluetooth mouse to overcome this in really important cases because i cannot restart my laptop everytime.

So please suggest me what to do should I return my laptop and go to other brands or wait for a permanent solution for this problem

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5 Replies
Community Manager
Community Manager

Re: DELL XPS 9575 Sound and touchpad issue

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Hi sirilsai,

Thanks for posting. Apologies that your system is not performing as expected.

Looks like you've tried a lot of things to get this resolved.  Have you done a system diagnostics yet?  Please run diagnostics by either pressing F12 at startup or by running Dell SupportAssist.  Make a note of any error messages and post back.

You may wish to back up your data, because you may have to reinstall the operating system.

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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sirilsai
Bronze

Re: DELL XPS 9575 Sound and touchpad issue

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Thanks Robert

As you said i tried running system diagnostics through dell support assist and no issues found message popped up but still my laptop speakers are not audible.

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Community Manager
Community Manager

Re: DELL XPS 9575 Sound and touchpad issue

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So, you were able to hear the tones during the diagnostics test?


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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Wintersong
Bronze

Re: DELL XPS 9575 Sound and touchpad issue

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For me, reverting to BIOS 1.1.7 seemed to fix the track pad freezing issue:

 

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=J1PD5&osCode=WT64A&produc...

 

For the sound dropping out I open the device manager and disable and then re-enable the Realtek sound driver.  Not great, but this will allow you to get the sound back without having to restart the computer.  I have asked for Dell to look into this in every way I know.  Still no driver update...

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Wintersong
Bronze

Re: DELL XPS 9575 Sound and touchpad issue

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For my sound issues the information in this link to install the latest Realtek sound driver worked: https://www.dell.com/community/XPS/9575-sound-issues-persist-need-Realtek-audio-driver-update/m-p/62...