This has easily been the most painful, disgruntling process I have ever had in my life as a consumer. Dell has the worst customer service and technical support I have ever experienced in my life. I spent over 10 hours on the computer with the completely incompetent technical support group and there has never been an effort for customer service to reach out and try to help me. I will never use or buy a Dell product again. This has ruined my ability to trust Dell as a company and as a supplier of my computer needs. Untrustworthy, Inefficient, Incompetent.
By the way, there is no way to actually remedy any issues you have. Tech support just says they are sorry they don't know how to fix the issue and proceed to waste hours of your time trying things all the previous technicians have tried.
Tech support has no incentive to do a good job and none of them are accountable. They are not concerned with helping you.