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mileII
1 Copper

DRIVER_IRQL_NOT_LESS_OR_EQUAL (Qcamain10x64.sys) - Dell XPS

Hello,

 

I have been experiencing repeated BSOD on my Dell XPS 13 - 9360. It shows up with:

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL

What failed: Qcamain10x64.sys

 

When I used WhoCrashed to analyze my dump file and it identified the Driver for Qualcomm Atheros QCA61x4/QCA9377 Network Adapter.

 

I also used WinDbg to read my dump file and it showed Qcamain10.

 

I have tried updating my driver but it says it is the latest. Also did an uninstall but that did not help.

 

Can someone please help me with this?

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4 Replies
Moderator
Moderator

Re: DRIVER_IRQL_NOT_LESS

Thank you for your message. I will be glad to assist you with this.

 

What is the driver version installed on your computer?

 

Do you face any network connectivity issues?

 

Open device manager – expand wireless adapter - & share a screenshot of the wireless card.

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

 

Click here to find the service tag -  https://dell.to/2xXUCUW

 

 

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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mileII
1 Copper

Re: DRIVER_IRQL_NOT_LESS

What is the driver version installed on your computer: 12.0.0.4688

Do you face any network connectivity issues: I do not face any connectivity issues

wireless card.PNG

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Moderator
Moderator

Re: DRIVER_IRQL_NOT_LESS

Please try the following steps.

 

https://dell.to/2ACyv88 the latest Killer Network Manager Suite from the Killer Support http://bit.ly/2Q5V5QQ  (External Link)

2.Uninstall the LAN / Wireless card driver from Programs and Features.

3.Uninstall the LAN / Killer 1535 driver from the Device Manager.

4.Restart the system.

5.Install the downloaded driver.

6.Go to the Device Manager.

7.Look for the Killer Wireless Card.

8.Right Click and go to Properties.

https://dell.to/2ACywcc on the Advanced tab.

https://dell.to/2ACywJe Wireless Mode and change it to 08-11 a/b/g/n.

https://dell.to/2ADzYuZ Ok and then wait for the wireless to reconnect and test if wireless is functioning properly.

 

 

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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Saltgrass
4 Germanium

Re: DRIVER_IRQL_NOT_LESS

Replacing a driver when Win 10 has a built-in version can be problematic.  Since you seem to be running the 17134 (1803) Windows version, perhaps that is where the .468 version comes from.

So, when you manually install the newer driver from Dell, what options are you given.  Is there one which would allow you to uninstall the drivers so you could reinstall using the same installer?

Why you show a version of the .720 file which is older and larger than the one from Dell, I don't understand.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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