33 Posts
1
15928
Dell 9575 2 in 1; Intel Display Audio and Realtek Audio
My 9575 frequently has the sound cutting out. Sometimes when I open device manager and disable and then re-enable the Realtek Audio drvier under "Sound, video and game controllers", the sound comes back on. Recently after hooking my computer up to a TV through HDMI, after finishing and unplugging the HDMI the sound cut out again. Disabling and re-enabling didn't work. But when I disabled the Intel Display Audio, I got the sound back. It suggests to me that maybe the Intel Display Audio and Realtek Audio are stepping on each others toes, so to speak. I hope Dell will look into this. Thank-you.
Wintersong
33 Posts
0
November 9th, 2018 13:00
My sound issue have resolved with the instructions at the following link:
https://www.dell.com/community/XPS/9575-sound-issues-persist-need-Realtek-audio-driver-update/td-p/6207867
jphughan
4 Operator
4 Operator
•
14K Posts
0
July 26th, 2018 20:00
Which device do you have set as the default when you have the TV connected and when you don’t have one connected? And do you have Hyper-V installed?
Wintersong
33 Posts
0
July 27th, 2018 09:00
The Intel audio kicks in when connecting to HDMI. I have tried connecting to HDMI with the Intel driver disabled, but then no sound comes through to the TV at all. When I turn on the Intel audio, sound comes on through the TV. As to Hyper-V I do not know. I do not run Hyper-V, have never installed it that I know of.