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Last reply by 11-07-2019 Solved
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Dell OS Recovery Tool not working

Small situation sketch.

I have a Dell Precision 5510 I've been using for work for the past 3 years. I am in the process of buying it from my boss since I got a new one (yay!).

Now the situation arises that I want to completely clean install the device since the Windows installation that is on there is an enterprise edition and I do not want the device tied to the company anymore. My go-to idea is/was the Dell OS recovery tool, to fetch the installation that was OEM for the device.

I am hoping it's possible to get windows 10 on there (the license sticker says Win7). What I am experiencing now is that the Dell recovery tool gives me an error that it cannot connect to the backend.

 

Can anyone help me?

 

Edit: I know several topics were already opened about this issue, and each time resolved.

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Moderator
Moderator

Hi all, 

That would suggest there is a fault with the website. Have you tried it again since you last posted?

If not, I would leave it for a few hours to allow for a fix and then try again.

If it's really urgent and you need to create recovery media you could try using the Microsoft media creation tool instead.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

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Replies (15)
2 Bronze
2 Bronze

I have the same problem......
Moderator
Moderator

Hi all, 

That would suggest there is a fault with the website. Have you tried it again since you last posted?

If not, I would leave it for a few hours to allow for a fix and then try again.

If it's really urgent and you need to create recovery media you could try using the Microsoft media creation tool instead.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

Community Accepted Solution

Hey Alan,

Thanks for the feedback. I just tried again but no success.

I'll leave it be for a while and hope it comes up again :)

 

Kind regards,

Jan


@j.wilms wrote:

Hey Alan,

Thanks for the feedback. I just tried again but no success.

I'll leave it be for a while and hope it comes up again :)

 

Kind regards,

Jan


Is it back up and running now?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

Hey Alan!

thanks for re-checking.

It was up on Saturday and I have a freshly installed device now!

Thanks again for the help!

 

Jan

That's good to hear. Glad you got your system back up and running.

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

When I purchased my DELL XPS 8930 last year (Win10-64), I created a USB thumb/Flashdrive and had the recovery of Windows put on the USB thumbdrive for recovery when I need to Repair or Reinstall Windows 10.  I tried putting the thumbdrive in different ports with the same result. It doesn't recognize the backup on the drive. I tried F12 tapping and choosing Repair, but it can't find the drive. Ironically in Windows 10 now, I can click on that E: drive and see the files backed up. Perhaps I have the procedure wrong, but I'd like to know how to get to the recovery file on the drive or steps to restore or repair with the Thumbdrive. I'd like to see if Windows 10 refreshing it can help me recover from m dell's windows 10 Bluetooth not recognizing my headset. thanks. Repost me at: <Email id removed>


@JerryttMon wrote:

When I purchased my DELL XPS 8930 last year (Win10-64), I created a USB thumb/Flashdrive and had the recovery of Windows put on the USB thumbdrive for recovery when I need to Repair or Reinstall Windows 10.  I tried putting the thumbdrive in different ports with the same result. It doesn't recognize the backup on the drive. I tried F12 tapping and choosing Repair, but it can't find the drive. Ironically in Windows 10 now, I can click on that E: drive and see the files backed up. Perhaps I have the procedure wrong, but I'd like to know how to get to the recovery file on the drive or steps to restore or repair with the Thumbdrive. I'd like to see if Windows 10 refreshing it can help me recover from m dell's windows 10 Bluetooth not recognizing my headset. thanks. Repost me at: <Email id removed>


@JerryttMon the following articles explain how to create the media and then how to carry out a Windows refresh

https://www.dell.com/support/article/us/en/04/sln299044/how-to-download-and-use-the-dell-os-recovery...
https://www.dell.com/support/article/ed/en/edbsdt1/sln297920/reset-or-reinstall-windows-10-on-your-d...

Can you provide more detail about the issue you are having with the bluetooth headset - 
a) What model of bluetooth headset are you trying to pair with the system?
b) Has the bluetooth headset previously paired with the desktop?
c) Does the headset successfully pair with another device i.e your mobile phone or tablet?
d) Have you changed anything recently on the desktop that may have caused the bluetooth to stop pairing?

Alan

DELL-AlanD
Social Media Support
#IWork4Dell
I'm based in the UK and I'm usually available Monday to Friday 9am-4pm GMT
Get Support on Twitter @DellCaresPro

I have a problem with the OS recovery tool.

 

When I give my service tag for my brand new XPS 15 7590 it gives a message that it will try to find the best recovery option. Then it only show destination, but no message about OS version it tries to do, if I then click on download, it ony tries to download 32kb and gives a message that the image is corrupt and cannot continue. 

 

This is a bummer, cause if I use the windows recovery tool and reinstall the laptop I keep on getting blue screens. I do have screenshots, but unable to post them here

 

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