Highlighted
PY885
1 Copper

Re: Dell XPS 13 9350 Touchpad Issues

I found and redownloaded the touchpad for the XPS 9350. The touchpad settings are back but I'm still unable to use the touchpad. 

0 Kudos
Moderator
Moderator

Re: Dell XPS 13 9350 Touchpad Issues

Do you have Dell Support assist installed? If yes, please click on Troubleshoot- I want to run a test on a specific hardware – Mouse (2nd mouse option) & run a test check if the touchpad diagnostic passes.

 

If the test passes. Please create another user account by following this link http://bit.ly/2M2UIo8  & check if the touchpad works, if not back up your data & then reset the OS by following this link https://dell.to/2BslaAX

0 Kudos