Dell XPS 13 9365 does not charge beyond 55%

This is a long shot, but after you changed your battery charging settings, did you disconnect and reconnect the AC adapter and/or completely shut down the system?

If for some reason changing power plan in Dell's app doesn't work try to alter those  settings in the BIOS.

Hi

I did that too - changing the BIOS had no effect either.

Hi

Yes, removed AC adapter and shut the system down - same problem.

Thanks for the suggestion.

How long have you had this laptop with this battery. Did it ever charge to 100%.

Is the one charger all you have?

It may be something with the system but battery or charger problems could also be involved.

Did you find a fix? Mine is doing the same thing. Dell replaced the battery and it's STILL doing the same thing. I can't figure out why they wouldn't have tested the **bleep** thing before sending it back but here I am.

Hello,

I also have same issue with my XPS 9365 not charging past 55 percent.  Just shows plugged in but not charging.  It was working fine just last week.  Also, I think the bottom of laptop feels significantly hotter then it did before this issue started.

Tried a different adapter that works fine on my other models, adjusting power settings,  unplugging and plugging back in, as well as installing a fresh install of Win10 Pro.  I even took off bottom base and unplugged battery and plugged back in after about a minute or so.

But still will not charge beyond 55%.   I read a post where it said that placing a date in the BIOS ownership field and not leaving it blank can solve the issue. However, I do not see that there is an ownership date field available in the Bios for this model.

I would greatly appreciate some help in getting this properly charging again.

/Bob

Hi!

Did you get a chance to contact the regional team?

Did anyone find a solution to this issue. I see a lot of cases being reported that are about the same, but no solution in sight even after a year. I have an XPS 9300 with the same issue. A beautiful machine otherwise but this charging limit thing is killing it. I want my laptop to charge to 90+ % as I need the back up time for work. 

Okay!

Maybe so, but I still wanted to see if any of the people who reported the issue eventually found a solution.

It's the weekend. The issue is not that, the regional team may have an answer or not, but no solutions at all here. 

The best team to help you is the regional team.

I have the same issue... but the message ive got dell care is to submit invoice...