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Dell XPS 13 9365 does not charge beyond 55%

Hi

My Dell XPS 13 9365 does not charge beyond 55%.

I have used Dell Command Power Manager to select all the different options and even changed the Custom one to 100% but it wont budge beyond 55%.

I know 55% is one of the default settings - but selecting any of the others does not seem to make any difference.

Running diagnostics does not show any errors.

Any suggestions?

Stu

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7 Replies
jphughan
Diamond

Re: Dell XPS 13 9365 does not charge beyond 55%

This is a long shot, but after you changed your battery charging settings, did you disconnect and reconnect the AC adapter and/or completely shut down the system?

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perpetoom
Silver

Re: Dell XPS 13 9365 does not charge beyond 55%

If for some reason changing power plan in Dell's app doesn't work try to alter those  settings in the BIOS.

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Re: Dell XPS 13 9365 does not charge beyond 55%

Hi

Yes, removed AC adapter and shut the system down - same problem.

Thanks for the suggestion.

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Re: Dell XPS 13 9365 does not charge beyond 55%

Hi

I did that too - changing the BIOS had no effect either.

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Re: Dell XPS 13 9365 does not charge beyond 55%

How long have you had this laptop with this battery. Did it ever charge to 100%.

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Saltgrass
Diamond

Re: Dell XPS 13 9365 does not charge beyond 55%

Is the one charger all you have?

It may be something with the system but battery or charger problems could also be involved.

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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Re: Dell XPS 13 9365 does not charge beyond 55%

Did you find a fix? Mine is doing the same thing. Dell replaced the battery and it's STILL doing the same thing. I can't figure out why they wouldn't have tested the **bleep** thing before sending it back but here I am.

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