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SosaButter
1 Copper

Dell XPS 13 Ram Issues

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My Dell XPS 13 9370 won't turn on, flashes 4 white then 2 amber. Looks like this means I have ram issues. I've read some people have been able to just clean their existing Ram to solve similar problems, would this be an option for me or should I just replace the ram now? Either way, what do I need to unscrew and open the laptop?

Thanks,

Andrew

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JOcean
5 Rhenium

Re: Dell XPS 13 Ram Issues

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Looking at the cost of motherboards here, around $230-450 (and they are refurbished not new), plus the labour to install the part you could easily be around double that by the time the unit is repaired. I am assuming that you are out of warranty? It's unfortunate since the laptop does not appear to be that old. If you do go to a new unit, and it's looking like that may be the way to go, make sure you research the product a bit. For instance be sure that the RAM can be removed, upgraded, replaced, etc.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430

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JOcean
5 Rhenium

Re: Dell XPS 13 Ram Issues

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That light sequence does indicate a RAM problem. Unfortunately the RAM in that system is non removable. So if it is indeed a RAM problem it would mean replacing the motherboard. Look at this link for more information.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430
SosaButter
1 Copper

Re: Dell XPS 13 Ram Issues

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Ive had other issues with this one in the past, sounds like a big investment for a laptop that may not last a ton longer. So looks like it might make more sense to get a new laptop?

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JOcean
5 Rhenium

Re: Dell XPS 13 Ram Issues

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Looking at the cost of motherboards here, around $230-450 (and they are refurbished not new), plus the labour to install the part you could easily be around double that by the time the unit is repaired. I am assuming that you are out of warranty? It's unfortunate since the laptop does not appear to be that old. If you do go to a new unit, and it's looking like that may be the way to go, make sure you research the product a bit. For instance be sure that the RAM can be removed, upgraded, replaced, etc.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430

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SosaButter
1 Copper

Re: Dell XPS 13 Ram Issues

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got the dell as a gift, will try to get what i can selling it as is and look for a new unit, thanks.

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JOcean
5 Rhenium

Re: Dell XPS 13 Ram Issues

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Glad I could help out!




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built ASUS B450-F Gaming with Ryzen 5 2600X
Real work on an Inspiron 15 5575 and Latitude E5430
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