SirSconar
1 Copper

Dell XPS 15 7590 will not charge during heavy use

Hello, whenever I use my laptop when plugged in, it will lose battery, despite being plugged in and having the charge notification. Is there any way to fix this, or is my laptop faulty?

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U2CAMEB4ME
4 Ruthenium

Re: Dell XPS 15 7590 will not charge during heavy use

Welcome to the Dell Community  @SirSconar 

First thing are you using a Dell OEM AC adapter and OEM battery???

An AC adapter could over time begin to fail and produce less wattage???

If so the battery would have to kick-in at times, while still connected to the AC adapter.

What is the wattage rating of your AC adapter???

Your laptop requires a 130W adapter.

19.5V ~ 6.67A = 130W 

Volts x Amps = Watts

Best regards,

U2

HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
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