Last reply by 05-08-2021 Unsolved
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Dell XPS 15 9550 Stuck on Dell Logo

My Dell laptop gets stuck on the Dell logo after restart and/or sleeping. You have to depress the the power button to get it to boot up.  I have already turned off "Fast Startup" and the problem exists.  I would appreciate any help:

Dell XPS 15 9550

BIOS Version/Date Dell Inc. 1.6.1, 12/11/2017

OS Name Microsoft Windows 10 Home

Version 10.0.19041 Build 19041

System Type x64-based PC


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2 Bronze

I have the exact same issue - I've seen other message boards indicating that deselecting the 'Fast Startup' option was the official solution, but that does not work with my laptop.

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