AJRIver1
2 Bronze

Dell XPS 15 9560 Fan Always On and Always Loud

Hello,

I recently purchased a Dell XPS 15 9560 with 32 GB of ram and a 1 TB SSD.  When I first powered it on and began to progress through the setup screen, the fan turned on.  I hadn't even connected to the internet or opened any programs, yet the fan was still running at a noticeably audible and relatively frustrating level. The fan continued to run even after I finished the setup and left the computer idle.  

When I connected to the internet and opened a few tabs of Chrome, the problem obviously became worse.  I downloaded the recommended updates hoping the fan noise would be cured but it wasn't. I then exchanged the laptop for another of the same model and specs at the Microsoft Store, as a new laptop fresh out of the box shouldn't have such an issue.  However, the same problem persisted.  As I'm writing this, I have 5 tabs of Microsoft Edge along with 2 tabs of Google Chrome open, yet the fan is still working double time. 

I know this can't be normal, especially since this is supposed to be a top of the line machine. My MacBook Pro of a similar price is currently running 50 tabs of Google Chrome, 40 tabs of Safari, and 10 other applications, yet is completely silent.  I purchased the Dell XPS 15 because I read and was told it was the closest Windows compatible machine to a Mac in terms of power, reliability, and quality.  However, the apparent discrepancy in performance is pretty egregious.

The other post on this topic came to the conclusion that all Dell XPS 15's have loud fans by Dell's design but that just can't be right.  There's no way a machine this expensive should exude a loud fan with no applications open or resources being used. In addition, after doing a Google Search, I discovered that some people do have completely quiet machines.

For those that have the fan issue, have you been able to solve it? If so, how? For those that have completely quiet machines, where did you purchase them?  Since I've already gone through multiple machines from the Microsoft Store with the same issue, could this be a result of purchasing from them?  

Any help or insight as to why the fans of the Dell XPS 15 are so loud and information on how to solve the problem would be greatly appreciated.

 

40 Replies
Community Manager
Community Manager

Re: Dell XPS 15 9560 Fan Always On and Always Loud

Hi AJRlver1,

Thanks for posting.  Apologies that your system is not performing as expected.

Another user with a similar problem posted this resolution:

In Control Panel under 'Power Options' I chose my default Dell power plan and picked 'Edit Plan Settings' then chose 'Change Advanced Power Settings'. I then went down to 'Processor Power Management' and changed 'Maximum Processor State' from 100% to 90%. I also set 'System Cooling Policy' to 'Passive'.

Stopping the CPU from hitting 100% has stopped the PSU fan from revving like a jet engine. My system is much quieter now during gaming."

Not sure if this will work for you, but it's worth a try.

Additionally, here is information from the Dell knowledge base you may find helpful:

Troubleshooting fan noise


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


Highlighted
AJRIver1
2 Bronze

Re: Dell XPS 15 9560 Fan Always On and Always Loud

Hello,

Thank you for the reply.  However, it seems as if the poster who provided the solution was having the fan issue when actually performing strenuous processes, such as gaming. 

"Stopping the CPU from hitting 100% has stopped the PSU fan from revving like a jet engine. My system is much quieter now during gaming."

In my case, the fan is running even with no applications open.  When checking the Task Manager, the CPU usage is nowhere near 100%.  Regardless, the fan still runs, even when the computer is sitting idly.  It was running loudly even during the setup screen, when not connected to the internet and with no programs open.  I have experienced the issue straight out of the box with multiple Dell XPS 15's that are supposedly brand new.  I haven't even downloaded or used the programs that are supposed to tax the machine and that I bought the laptop for to be able to efficiently run in the first place, so I can't even imagine how loud the fan will be when I've done so.  

Because of these reasons, isn't it safe to say that I've just been unlucky enough to get a batch of defective laptops, more than justifying another return?

AJRIver1
2 Bronze

Re: Dell XPS 15 9560 Fan Always On and Always Loud

robert p - I tried the solution given and adjusted the power settings.  The fan unfortunately continued to run as if nothing had changed.  This was with only 7 tabs of Mircrosoft Edge Open and after a factory reset, a far cry from performing a CPU intensive activity such as gaming. The reason I purchased the 32 gb version was to be able to perform CPU intensive activities without the computer being strained. I don't understand how the fans kick in with close to no activity at all.

I also checked to see when the Manufacture Date of the laptop was, thinking I had maybe received an older version before Dell had gotten a chance to correct the design flaws that many others have raised across the internet, dating back years.  According to the Service Tag, my XPS 15 was manufactured in January 2018.  This means that in 2018, Dell is still shipping out supposedly high end, yet defective XPS 15's which seems unacceptable. For those of you who were lucky enough to get a fully functional XPS 15 (32 gb ram, 1 td ssd, Touch ID) with no defects, when was yours manufactured and where did you purchase it from?

0 Kudos
Community Manager
Community Manager

Re: Dell XPS 15 9560 Fan Always On and Always Loud

Have you run the systems diagnostics yet?

Resolve Hardware Issues With Built-in and Online Diagnostics

Since your system was recently manufactured, have you contacted Tech Support?  Your system should be covered under warranty.

You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos
robertotomas
1 Copper

Re: Dell XPS 15 9560 Fan Always On and Always Loud

This is actually a really common problem, I see several versions of this question on the support site over the past couple of months. It seems like some significant, common change is to blame, like perhaps a problem with a windows update. Has Dell identified this problem and its solution yet?

SaltAndPepper
1 Copper

Re: Dell XPS 15 9560 Fan Always On and Always Loud

I have the same issue when I connect the laptop to a docking station. Technical support tried to update some drivers. Nothing changed. They sent me another laptop. Same problem. Another docking station. Same problem.

 

The fan goes on all the time also when I connect the power supply.

Wasting my time with this issue. The sound of the fan is very annoying.

Micky777
1 Copper

Re: Dell XPS 15 9560 Fan Always On and Always Loud

Definitely a problem with the windows update, I have reinstalled an older version and it works fine again. I am running the latest bios 1.9.4.

The strange thing is that even when rebooting the computer the fans make the strange high speed noises with the creators version , after reinstalling with the old windows 10.0.10240 they work normally even when rebooting. I had no issues until I updated in 2018. The version installed on the computer at purchase worked fine. It has to be a windows update that has messed the fans up.

0 Kudos
tkucey
1 Copper

Re: Dell XPS 15 9560 Fan Always On and Always Loud

I have the exact same problem since they replaced my motherboard last month.

0 Kudos
mrtata
1 Copper

Re: Dell XPS 15 9560 Fan Always On and Always Loud

 Same here,

this happens all the time with my machine since I bought it in feb 2017. This (as well as all the other issues) is just unacceptable on a 2400€ computer.