13xuerebna1
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

I had the same issue when I would play a game or exert my laptop too much.  This was until I opened up my laptop and cleaned out all the dust and fluff that was affecting my fans movement.  I don't know if it relates to everyone's issues, but it certainly worked for me.

0 Kudos
rgrz
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

I made up a case in my support area.

 

I got the advice to deinstall my "Intel thermal framework (hat A09 installed)" and to install "Intel thermal framework A04".

After that I made a burn in test with Furmark wich crashed my device before... and it seems to work.

CPU and GPU up to 100% (nearly) and seems to be stable.

 

Will test it with a game later on.

cljk
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Seems to be fixed by downgrading to Intel Thermal Framework A04

https://www.dell.com/support/home/de/de/dedhs1/drivers/driversdetails?driverId=JTXD1

 

Ran some burn in tests and a game with high CPU/GPU usage and it works....

 

11v1
1 Nickel

Re: Dell XPS 15 9560 Shuts down randomly.

The problem seems to be solved with latest Intel A09 driver + latest BIOS 1.10.1.

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Kennethkjaer
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Also just updated BIOS and driver and it seems to work. Jesus.

0 Kudos
elvidgeg
1 Nickel

Re: Dell XPS 15 9560 Shuts down randomly.

I had the same problem with my 13-7359. Please see if my fix helps you:

LAPTOP SHUTS DOWN

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jonandjeannie
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

I've been having this exact problem - random laptop shutdowns - and I think I have found the solution for my xps 15 9560.  I thought it was related to the new battery I installed, but it is not.  I found out with my laptop that it is directly related to the Intel Graphics 530 driver.

1. 2 weeks ago, my laptop just kept randomly shutting down - like the power was just cut completely.

2. I updated the bios, but didn't seem to do anything.  Still shutting down.

3. I upgraded the "intel thermal management framework driver" - a solution I found on Dell support threads, but didn't seem to do anything.  Still randomly shutting down.

4. Finally, I installed an old 2016 Intel Graphics 530 driver instead of the currently installed 2017 driver.  

Suddenly, no shutdowns at all.  For a week straight now, I have not had one shutdown and my xps 15 has been running like a dream - long battery life!

Here is why I know the graphics driver is the culprit.  This morning, I went to Windows Update and saw on the list that it was going to update my Intel Graphics 530 driver.  I kept Windows Update open and watched it download and then install - and I restarted to let it finish all the updates it was doing.

As soon as I restarted, my random shutdowns began again!  Every 2 minutes or so, my xps started to randomly shut down.  After the 3rd shutdown, I quickly restarted and went directly to 'device manager' as fast as I could to roll back the Intel Graphics 530 driver.

As soon as I rolled the driver back to the 2016 driver, my xps is once again, not shutting down and working like a dream.  

I hope this might help anyone else having problems with this issue.  Now I just have to see if I can get Windows update to stop automatically updating that driver!

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paperman199
1 Nickel

Re: Dell XPS 15 9560 Shuts down randomly.

Just repeat for new peoples who still have problems with it!


@paperman199 wrote:

I found solution for me, just install the oldest version of Intel Dynamic Platform and Thermal Framework from here, and all problems has gone.

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=JTXD1


droza
1 Nickel

Re: Dell XPS 15 9560 Shuts down randomly.

The latest versions of the drivers have fixed this issue. No need to install old drivers anymore.

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RogerJP
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Can you clarify which new drivers are now safe to use? The Intel Graphics driver? The Intel Dynamic Platform and Thermal Framework A09 driver?