ronflonflon
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Same problem here! Under reasonable heavy work load my 9560 did shut down to, but did the downgrade to the older version of Intel Dynamic Platform and Thermal Framework and the problem seems to be gone for now....Don't know why Dell is still pushing the update for the Intel Dynamic Platform and Thermal Framework true their support assist,but they should look in to this asap!

0 Kudos
barglm
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

They should, today I updated some other dell drivers and Thermal update came back and installed, now I am not able to staop shutdowns even after going back to previous driver. Maybe it is caused by another update? Does anyone know how to list latest updates?

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GlenAlden
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

After I bought my XPS15 (9550) in Feb 2016, the same happened with my laptop. In the following 9 month the motherboard was exchanged three times, followed by the replacement of the whole Laptop. Since then it works fine (you find the whole story here:

Link to forum

). Alas, the 3 years "premium support" I bought additionally in Feb 2016 give some trouble, as it seems, it wasn't transferred to the new Laptop. This is a pity, as now the batterie  swelling problem needs a replacement of the batterie ... But the investigation is still running ...

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11v1
1 Nickel

Re: Dell XPS 15 9560 Shuts down randomly.

My reply with detailed description of shutdown problem was deleted by moderators.

Well done. The best way to solve the problem is to remove every mention of it!

PauliusD
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Hey, sorry, so how do I downgrade the update? Any help would be great, laptop keeps shutting down Smiley Sad
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Kovadis
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

I recently bought the top of the line fully loaded XPS 15 9560 with 32gb of ram, 1tb ssd and 4gb gtx 1050.

 

I received it in a gorgeous chic dell box. 

Opened the box and to my delight this was the most gorgeous little machine i have ever touched; seriously.

Turned it on and was stunned at the quality of the screen image and absolutely stunning colors.

After installing all of my windows and program apps and all worked fantastically well I installed the only game I used to play which is WOW (world of warcraft).

and suddenly the laptop shutdown....This kept happening every time i started the game WOW.

I started checking online and called Dell support and no one seemed to have an answer and Dell blamed it on the game itself.

After a long search and my weeks of frustration that wasn't even necessary i figured it out on my own. I opened up the laptop and removed the heat sink to find that  heat transfer paste was spread all over on top of the CPU and the sides and all the little connections were completely smothered with it and i believe this was causing a short or many shorts. Cleaned it up and put new paste properly and put everything back in place and put the cover back on.

I went into the bios and unchecked the CPU scaling of the turbo and that's it.

I haven't had any issues since and all is working perfectly. 

I would try to un-check the scaling first and that on its own...

for those who are having this issue and can't find a solution try this and it may may work for you as well!!

0 Kudos
samsaro
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

ive tried it and it works. just download and install the link below.

http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=JTXD1

Kovadis
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

I recently bought the top of the line fully loaded XPS 15 9560 with 32gb of ram, 1tb ssd and 4gb gtx 1050.

 

I received it in a gorgeous chic dell box. 

Opened the box and to my delight this was the most gorgeous little machine i have ever touched; seriously.

Turned it on and was stunned at the quality of the screen image and absolutely stunning colors.

After installing all of my windows and program apps and all worked fantastically well I installed the only game I used to play which is WOW (world of warcraft).

and suddenly the laptop shutdown....This kept happening every time i started the game WOW.

I started checking online and called Dell support and no one seemed to have an answer and Dell blamed it on the game itself.

After a long search and my weeks of frustration that wasn't even necessary i figured it out on my own. I opened up the laptop and removed the heat sink to find that  heat transfer paste was spread all over on top of the CPU and the sides and all the little connections were completely smothered with it and i believe this was causing a short or many shorts. Cleaned it up and put new paste properly and put everything back in place and put the cover back on.

I went into the bios and unchecked the CPU scaling of the turbo and that's it.

I haven't had any issues since and all is working perfectly. 

I would try to un-check the scaling first and that on its own...

for those who are having this issue and can't find a solution try this and it may may work for you as well!!

0 Kudos
d4sp
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Hi Omar, 

Have you solved your problem? Just like yours, my xps 9560 has the same shutting down issue. It started in Feb that the computer became extremely choppy( even take 10+s to open the Task Manager) with occasional shutting down. It cannot run Overwatch anymore because of the shutting down. Ironically, it cannot even finish the stress test in Dell's own SupportAssist. 

Then I took it to repair, with the mainboard switched. But things did not get better. The shutting down issue is still there. It got even worse after I let one of the premium support stuff to control my computer to do diagnosis and tests, and updated the Nvidia driver. 

I believe the shutting down is not for overheating because now it shuts down AT THE MOMENT I enter the game! I believe there must be something wrong with the Graphic Card.

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Kennethkjaer
1 Copper

Re: Dell XPS 15 9560 Shuts down randomly.

Have any tried the new update for intel dynamic platform and thermal framework?

For me the release date was March 07.

Meanwhile I have talked to Dell's Danish support. They where aware of the problem, but said it was fixed in February - which it obviously is not.

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