2 Posts
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5340
Dell XPS 15 9570 - Cannot recognize Dell TB16 dock station
Hello, I had problem with connected Dell TB16 dock station on my Dell XPS 15 9570. I bought dock station one year ago and it worked well (for minor problems). But since this Thursday, laptop doesn't want me to recognize the docking station correctly.
When I plug in TB16 thunderbolt connector into laptop, I heart the device connection sound and in Bluetooth & other devices panel I see USB Root Hub (3.0). Thunderbolt cable's symbol is no longer lighting up.
I tried update via Dell Update tool and update Windows 10 (I had version 1909). Nothing works.
When I try connect Wacom Cintiq 13 Pro into Thunderbolt, it's work fine.
I don't have access to another dock station. Can anybody help me with it?
rezaem
2 Posts
1
February 10th, 2020 02:00
I fixed it with following steps:
DELL-Cares
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February 7th, 2020 15:00
We tried reaching you on a private message but did not receive a response. Please feel free to write back whenever you are available.
csc_jcm
1 Message
0
February 17th, 2020 18:00
I have the same problem that just began (Dell XPS 15 and Dell TB16). Did you ever get the issue resolved? Did Dell contact you?
jphughan
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February 17th, 2020 21:00
@csc_jcm the person who created this thread already made a follow-up post a week ago showing the steps that fixed the issue for them and marked that post as the solution. It’s directly above your post.
mrc30363
1 Message
0
December 22nd, 2021 06:00
Thanks - this worked for me (XPS13, WD19TBS). My docking station was working until I reset my computer. Then my laptop wasn't recognizing it.
- unplugged Docking station from powersource
- unplugged USBC cable from laptop
- waited 20 seconds
- held power button down on docking station while plugging in to laptop