Oz Strine
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Dell XPS 15 9570 - Factory Image File Download Location please.

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I need the Dell Factory Image File Download Location for my laptop. I no longer have the recovery partition to factory restore from within my laptop after I upgraded to Windows 10 Pro and reformatted everything. Once I've downloaded it, I know I'll have trouble running it. If I want to do it from a DVD using an external DVD drive, how do I set up my BIOS so that it recognises the drive and doesn't tell me it can't locate any drive on my laptop. Thank you very much.

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Oz Strine
1 Nickel

Re: Dell XPS 15 9570 - Factory Image File Download Location please.

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This is the download to use:

https://www.dell.com/support/home/us/en/19/Drivers/OSISO/recoverytool

Which answers my question. I just had to make sure that my USB stick was the first boot by going into F2 at bootup. Thank you for your suggestions.

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U2CAMEB4ME
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Re: Dell XPS 15 9570 - Factory Image File Download Location please.

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@Oz Strine 


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
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Philip_Yip
5 Iridium

Re: Dell XPS 15 9570 - Factory Image File Download Location please.

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You should use a Bootable USB and not DVDs. Follow my instructions here to Download Windows 10, make a Bootable USB, Clean Install and then use Dell Update to install your system drivers;

https://dellwindowsreinstallationguide.com/windows-oem-faqs-and-downloads/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Oz Strine
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Re: Dell XPS 15 9570 - Factory Image File Download Location please.

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I am now using a USB which I created. However, I still don't get all the apps in the factory image such as the anti-virus software, Netflix and all the other programs. It's only Windows 10 Home plus a couple of Dell things.

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Oz Strine
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Re: Dell XPS 15 9570 - Factory Image File Download Location please.

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This is the download to use:

https://www.dell.com/support/home/us/en/19/Drivers/OSISO/recoverytool

Which answers my question. I just had to make sure that my USB stick was the first boot by going into F2 at bootup. Thank you for your suggestions.

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