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Dell XPS 15 9570 Game Freezing

Hey! I recently bought a Dell XPS 15 9570, I tried playing games on it like Call of Duty 4 Modern Warfare and the game crashes and a glitched displayed on screen, forcing me to shutdown. I installed another game, NBA2k15 and the same thing happened. What could be the issue right there? I took a photo of it for reference. Thanks!20190115_190352.jpg


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Re: Dell XPS 15 9570 Game Freezing

Thank you for your message. I will be glad to assist you with this.


I am not able to access that image you have shared.


Does the entire system freeze or is it only the game that freeze? Does pressing ctrl+alt+del get the lock screen?


Please run a stress test on the CPU & GPU using the Dell Support Assist application & check if there is an FPS drop & high temperature.


Find the .exe file for the game ( in the main game folder) select it & click open

Select the preferred graphics processor for this program & in the drop-down menu chose "High-performance NVIDIA processor" Restart the computer & try to run the game again. 

Does the system work fine when not gaming?


For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.


How to locate the service tag



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