Dell XPS 15 9570 - Network card, Windows 10 power management

Hi,

I am trying to deactivate the power save mode on my Realtek USB GbE Family Controller, since after a while I loose the internet connections, but I can't find any option neither in the proprierties of the network card in 'device manager' (I can't see any power option menù) or the advanced options of power and sleep menù.

I remember that before reinstalling the system I had a wide selection of options (PCI express, Hard Drive, Monitor, etc). It is no longer available. How can I get it back?

Any support would be warmly appreciated.

Best.
D.

Responses(3)

DELL-Cares

Moderator

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25K Posts

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November 10th, 2020 09:00

Hello, damianop.

Please try going to the Device Manager, right-click on the device, and go to Properties, then look for the Power Management tab, and disable the ¨Allow computer to turn off this device to save power¨ option.
If this does not work, please make sure to use the PC on High Performance Power Options.

D

damianop

25 Posts

0

November 16th, 2020 00:00

Hi, related to the Network Card there isn't any "Power Management Tab", look at this: https://app.box.com/s/ror8pxg71zcuoujivctipz472576mker What I did is disabling Wake on pattern match Wake on Magic Packet Wake on link change in the advanced menù: https://app.box.com/s/qcveij6f6cjtzlrtpsjnnbl16fhx2raw But for the Killer 1535 Wireless Network Adapter I have not a similar option and there is not any Power management tab in its contextual properties. So, let's see what happen now. Best. D.

D

damianop

25 Posts

0

November 16th, 2020 23:00

Hi everyone,

the procedure above disables the sleep mode of the Network Card and it worked for me.

Anyway it follows a link to reinstall the power options missing in Windows, it can be useful if you don't find the power options for your Network Card:

Windows Power options missing 1903

Best.

D.

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