Have Dell XPS 15 Laptop which has decided not to start up.
Auto-repair has hung, fear the worst.
May need to remove HDD to salvage files.
Take it this will be a 2.5" C-drive?
Have an Inateck docking system, so I should be able to pull the XPS HDD and copy my files to another drive, I can't see another way round this disaster?
Welcome to the Dell Community @kr236rk02
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
What is the model number of your HDD/SSD???
PLEASE DO NOT POST ANY SERVICE TAGS!!!
A Dell representative may have your "Service Tag" to check your warranty status but we in the community need your exact model number.
Also do you know if the drive is M.2 or SATA???
I note your records indicate that the system warranty has expired. Thank you. I could have told you that.
My interest is, if the laptop cannot be revived, to get as many files as possible off the C-drive.
NO, you could go into the BIOS and see if it indicates what type of drive you have installed???
OR, you could search your "Service Tag" to see what type of drive was installed when manufactured.
Then again you could just wait until you remove the drive to find out if your Docking Station has the correct interface.
Sorry for the time wasted.
The laptop is on 'zombie', lights on, no-one at home. So no bios.
The service tag's support page gives the following XPS 15 L502X
It shows pictures of the drive but does not identify it.
Sorry, what is the point of using the docking station - to clone the drive - will that help?
Ideally, I do need to access the C-drive so I can remove files to a healthy drive. Don't see that I need to clone the entire drive though. What are my options?