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Last reply by 06-24-2022 Unsolved
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2 Bronze
2 Bronze
292

Dell XPS 17 9710 turn off screen

Hello everyone, I have a question about some problems with Dell XPS 9710, Windows 11 Home. When I work in photoshop (I mostly work in that program) sometimes the screen is turning off, not completely like 80% (some pictures I still can see on screen) next 90 and 100% black. I think it's because I press some keyboard shortcuts but I'm not sure, this keyboard is new for me I mostly work on a full keyboard.

To turn on the screen I need to close the laptop and open it again and all work well, what this can be?

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Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


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Moderator
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243

sergkra,

Following up to see if you contacted the Adobe Support team about the issue?



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8 Xenon
242

Are you wearing any sort of magnetic jewelry when this happens (ring, bracelet, etc.)?

 

2 Bronze
2 Bronze
222

No, I think problem with Win 11 or scree or...

205

Hi,

We haven’t heard from you. You could get back to us with an update when you’re ready, and one of our experts will assist you further.


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2 Bronze
2 Bronze
198

For now, all the same, I changed the mouse, maybe it's with a mouse problem

128

 sergkra,

Did changing the mouse resolve the issue?



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