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Dell XPS 7390 2-in-1 audio bluetooth unstable

I just bought the 7390 2-in-1 version last week. Design is good but when I connect it with my Jabra Elite 65t bluetooth earphone then connection is cut down randomly 1s or 2s.

I also connected it with another bluetooth speaker but same problem.

I have updated latest driver version from Killer website (21.50.1.1) but nothing change.

Is that problem of this laptop model?

Beside that, fan is really noise. I running randomly without any heavy task (just 2 chrome tabs).

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Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

 

 

Hi!

 

Thank you for reaching the Dell Community Support.

This is Deepti. I’ll be assisting you for this issue.

 

I have sent a private note. Let us continue over there.

 

Dell-Deepti

 


DELL-Cares
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Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

What's the purpose of this forum if your providing help privately instead of sharing it with other users?

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1 Copper

Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

I have exactly the same issue with my DELL Latitude 7390 2-in-1 and Plantronics Voyager 5200 Bluetooth headset.

If this question was answered in this thread on this public community support forum, perhaps I would have found the answer here in this thread quickly and easily, along with the other 4-5 users with the same problem.  But it seems the solution was provided in private.  I thought the purpose of community support forums was to share questions and answers so people can find solutions without support needing to answer every question individually. So... Could someone please private message me with the answer? Is that how it works here?

 

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1 Copper

Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

hello,

 

I have the same issue.

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1 Copper

Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

Hello I have exactly the same issue with a Dell XPS 9575.

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1 Copper

Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

I have the same issue as well.

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1 Copper

Re: Dell XPS 7390 2-in-1 audio bluetooth unstable

Same issue too. I need to restart everytime it happens.

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