jss2020
1 Nickel

Dell XPS 9360 13" Not shutting down or sleeping properly

Hello,

My Dell XPS will not sleep or shut down properly - I have checked all drivers/updates and everything is up to date but I can't seem to get my laptop to sleep or shut down properly.  The only way I can turn it off it by pressing the power button for about 5 secs.  Please advise.  

BIOS Version: 2.10.0

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14 Replies
speedstep
6 Thallium

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

Have you tried.

  • Install official NVIDIA proprietary drivers
  • Edit /etc/default/grub 
sudo nano /etc/default/grub

make sure that the GRUB_CMDLINE_LINUX line has the following items:

GRUB_CMDLINE_LINUX="nouveau.blacklist=1 acpi_osi=! acpi_osi=\"Windows 2015\" acpi_backlight=vendor mem_sleep_default=deep"
  • update grub:
sudo update-grub
  • reboot
  • after computer has restarted, try suspending to see if it wakes up normally

 


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jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

I don't follow what you're recommending 

I have Intel HD Graphics card

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samos1111
3 Silver

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

I assume you're using Windows?

I had a similar issue with the 9550. Using the Event Log I found that it tried to wake up a couple hours after going to Sleep to automatically switch over to Hibernate, but work up instead (backpack hot!!!). Subsequently, it wouldn't want to Sleep/Hibernate/soft Shutdown, as you say. Hard Shutdown worked, until next occasion.

Workaround: set "Hibernate After" in advanced power profile settings to Never (0). Also reflash BIOS (can be same version), because this seems to reset something.

Mind this make time to battery dead shorter, because Sleep uses more power than Hibernate. For longer periods use Hibernate directly (but for me it isn't exactly 100% certain to wake up from it). 

jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

This sounds like a legitimate solution - I will give it a try and let you know if it worked

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jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

@samos1111 I tried your recommended solution but it didn't work for me - I still have the same issue even after I adjusted the power settings and reflashing the bios

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samos1111
3 Silver

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

Sorry, it might be an unrelated problem. Unfortunately, sleep etc issues are difficult to debug. Try checking Event Viewer / System log for suspicious events. You can also try debugging using the powercfg command options (in admin command prompt window).

Firstly, check out if your laptop is using old S3 sleep or new Modern Sleep / Connected Standby.

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jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

@samos1111 How do I check which sleep version it's using?  

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jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

I'm noticing the clock on my Dell XPS keeps malfunctioning too and I'm not sure why - to restore it I have to keep going to Adjust Time & Date -------> Turn Off "Set Time Automatically" --------> Turn it back on to reset it to current time.  

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jss2020
1 Nickel

Re: Dell XPS 9360 13" Not shutting down or sleeping properly

Anyone have any more suggestions in regards to a resolution to this problem

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