Less than 1 month old Dell XPS 9560 (32GB RAM, 1TB SSD, GTX 1050, 4k screen).
When I would start playing CSGO (Counter Strike Global Offensive) via Valve Steam the laptop would immediately go to blue screen with "Shutting Down". No other prompt/information provided. Unable to play game.
After days of research and troubleshooting I learned that this was caused by a system update (Dell Support / Dell Update). Prior to this update there was no issue and the game would run fine.
And download older driver for Intel Dynamic "Platform and Thermal Framework"
You need: Version 8.2.11000.2996, A04
After installing this the game starts fine and fans start immediately (prior to this the fans would not start when the game starts, I suspect that is why the system would shut down, because CPU/GPU was auto-shutting-down to avoid overheating)
There are some other threads in the Dell Community about this, but I wanted to flag this as well to save someone else wasting days of worry and hassle like I did.
Dell, PLEASE communicate with your customers. I spent a small fortune on this top-of-the-range 9560 only to spend almost a week to figure out how to fix this. If there is no solution/no solution yet then at least please let us know to avoid customers worrying that their device is at fault. If a rollback of a driver is not the ideal solution but is a temporary solution let us know, please.
Thanks, now working good, temperature on field of cover is 51 C.
crate of beer for You!
PS. Dell service wanted to change my motherboard and fans for refubrished...