JamDK
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Dell XPS9560 shutting down while running 3D

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Hi

I have a Dell XPS 9560 (i7, 32gb ram, 1050m), that have been running like a charm since I got it in September.

Now, all of a sudden, it has begun crashing - shutting down - when running 3D application such as Hitman or stuff made in Unity 3D. There is no warning and no consistency to it so far, but it just shows the shutting down screen and dies. See this video: https://youtu.be/W_V5xbAsscA

I have tried different versions of GeForce drivers (the latest and one from October) and that didn't fix it. I have also tried uninstalling everything GeForece and letting Windows handle the driver, which seemed to fix the problem, but unfortunately just made the computer last a little longer before shutting down.

I have used the computer for gaming multiple times since I got it, so the problem is rather recent. Potentially from after the latest BIOS and firmware updates that Dell Command Update installed last week.

Any suggestions what to do?

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JamDK
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Re: Dell XPS9560 shutting down while running 3D

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Reddit helped me to the answer!

I found that is was Intels Dynamic Platform Thermal Framework firing a Kernel-Power error event, shutting down the computer thinking something was overheating.

They lead me to a specific older version of the Intel DPTF driver, which works perfectly.

See this thread:

https://www.reddit.com/r/Dell/comments/7y5yur/dell_9560_i7_gtx1050_shutting_down_in_3d/

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Omar Ziara
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Re: Dell XPS9560 shutting down while running 3D

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Similar to all these complaints from XPS 9560 owners in this topic:

https://www.dell.com/community/XPS/Dell-XPS-15-9560-Shuts-down-randomly/td-p/5712086

If yes, check out the last page. There is a work around (driver downgrade.)

Read carefully and fully before you do anything.

No official response from Dell. Even worse, after you do the fix, you'll keep getting an upgrade for the problematic drive. It's like Dell doesn't care if other XPS 9560 gets the same error but actually encourage them to update to the problematic latest drive despite all these complaints.

JamDK
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Re: Dell XPS9560 shutting down while running 3D

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Thanks Omar

I'll look into it!

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JamDK
1 Nickel

Re: Dell XPS9560 shutting down while running 3D

Jump to solution

Reddit helped me to the answer!

I found that is was Intels Dynamic Platform Thermal Framework firing a Kernel-Power error event, shutting down the computer thinking something was overheating.

They lead me to a specific older version of the Intel DPTF driver, which works perfectly.

See this thread:

https://www.reddit.com/r/Dell/comments/7y5yur/dell_9560_i7_gtx1050_shutting_down_in_3d/

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