steve salm
6 Indium

Dell does not sell replacement batteries for XPS 15

I purchased a Dell 9560 a little over two years ago.  Battery life is diminishing, a new battery is in line.   Dell does not have replacement batteries for it, nor are they going to have any available.  What is wrong with Dell?  No battery replacements for a 26-month old computer.  I guess that an off brand battery will have to suffice.  Something happened to Dell about 8 years ago, they used to be reasonable, but now problem after problem.  Their customer service is pathetic, and everything they say wreaks of mendacity.  

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3 Replies
8 Krypton

Re: Dell does not sell replacement batteries for XPS 15

Welcome to the Dell Community  @steve salm 

Do you have the "Half" or "Full" length battery??? 

There are a few Original  "Full" length batteries available on eBay:

https://www.ebay.com/sch/i.html?_from=R40&_nkw=6GTPY&_sacat=0&Brand=Dell&_dcat=14295&LH_ItemConditio...

Stay away from batteries that do not have the Dell logo on them.

XPS 15 Service Manual:

https://topics-cdn.dell.com/pdf/xps-15-9560-laptop_setup-guide_en-us.pdf

Battery Remove/Replace starts on page 19:

Best regards,

U2


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Windows Operating System lifecycle fact sheet
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steve salm
6 Indium

Re: Dell does not sell replacement batteries for XPS 15

My battery is the "full" 97 WHr.  I am hesitant to buy a battery off of Ebay, and would rather purchase one from the OEM.  But I may not have any choice.  Thanks for the advice.

8 Krypton

Re: Dell does not sell replacement batteries for XPS 15

Your very welcome @steve salm 

U2


Microsoft Registered Refurbisher
Microsoft Registered Partner
Windows Operating System lifecycle fact sheet
Lifecycle begins when released and ends when no longer supported
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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