Chops42
2 Bronze

DellSupportAssistRemedationServices.exe keeps crashing on XPS 15 9500 / i9

Jump to solution

VERY annoying, about every 30 mins or so, I am seeing in the Administrative Events the DellSupportAssistRemedationService.exe is crashing/terminated due to an unhandled exception! I have updated to the latest version and still see these.

DellSupportAssistRemedationService.exe
File Version: 5.3.2.13868
Product Name: DCFWinService
Size: 18.6K
Date Modified: 1/29/2021 2:06 AM

Application: DellSupportAssistRemedationService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at SmartRepairToolsWrapper.InstantRestoreWrapper._RecordNewEvents()
at SmartRepairToolsWrapper.InstantRestoreWrapper.RecordNewEvents()
at InstantRestore.InstantRestoreEngine.RecordNewEvents()
at InstantRestore.SnapshotTrigger.M_recordingTimer_Fired(System.Object, System.String)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr, System.Object[], System.Object, System.Object[] ByRef)
at System.Runtime.Remoting.Messaging.StackBuilderSink.AsyncProcessMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessageSink)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()

Faulting application name: DellSupportAssistRemedationService.exe, version: 5.3.2.13868, time stamp: 0xa3b3782e
Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x4544b4a1
Exception code: 0xc0000005
Fault offset: 0x0000000000092ef0
Faulting process id: 0x3bf8
Faulting application start time: 0x01d7072e423fbd35
Faulting application path: C:\Program Files\Dell\SARemediation\agent\DellSupportAssistRemedationService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 85d5877a-0302-4962-8eb5-87f009c67445
Faulting package full name:
Faulting package-relative application ID:

The Dell SupportAssist Remediation service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Running on:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 15 9500
System Type x64-based PC
Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.6.1, 12/24/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0XWT2F
BaseBoard Version A02
Installed Physical Memory (RAM) 64.0 GB

0 Kudos
1 Solution

Accepted Solutions
DELL-Cares
Moderator
Moderator

Thanks for your post

Jump to solution

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

View solution in original post

0 Kudos
3 Replies
DELL-Cares
Moderator
Moderator

Thanks for your post

Jump to solution

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


Social Media Support

#IWork4Dell
To help us troubleshoot, click our Dell-Cares name and send us a private message with your Dell PC or Monitor Service Tag number

View solution in original post

0 Kudos
Dazz2017
2 Bronze

Re: Thanks for your post

Jump to solution

and what is the solution?

0 Kudos
Trouff
2 Bronze

Re: Thanks for your post

Jump to solution

Similar issue here as well.

"The Dell SupportAssist Remediation service terminated unexpectedly. It has done this 57 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service."

0 Kudos