I have Dell XPS 15 9570 and all of a sudden last Friday it stopped charging via WD15 dock (I tried several). My XPS have latest drivers and latest BIOS.
Is it possible to fix with software? If not - is there Dell on-call technicians in Belarus to arrive and fix it for me?
Click the link below to update the firmware on the dock.
For my notes, click my username and send me the pc service tag number via private message.
I tried an update and it does not nothing (see attached). Also, I noticed interesting thing - if dock is connected first, and charger second, then my laptop would not charge. I have to connect charger first and only then the doc
As you can see - it does not installed MST1
Click the link and verify that you have the correct power adapters for the dock and system.
Both the laptop and WD15 power adapters must be connected prior to connecting the laptop and powering on.
Click the links below for information with the dock.
The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station enables you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device into the computer.
is there Dell on-call technicians in Belarus to arrive and fix it for me?
* No. Dell onsite technicians do not "troubleshoot" dock issues.
* Turn the XPS 15-9570 off
* Disconnect the XPS 15-9570 from the WD15
* Disconnect the power adapter from the XPS 15-9570
* Connect the power adapter to the WD15
* Turn the XPS 15-9570 on and connect to the WD15
* Yes or No, does the WD15 charge the XPS 15-9570?