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Dobryak
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Dock station stopped charging my XPS all of a sudden.

I have Dell XPS 15 9570 and all of a sudden last Friday it stopped charging via WD15 dock (I tried several). My XPS have latest drivers and latest BIOS.

Is it possible to fix with software? If not - is there Dell on-call technicians in Belarus to arrive and fix it for me?

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Moderator
Moderator

Re: Dock station stopped charging my XPS all of a sudden.

Dobryak,

Click the link below to update the firmware on the dock.

WD15

For my notes, click my username and send me the pc service tag number via private message.

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Dobryak
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Re: Dock station stopped charging my XPS all of a sudden.

I tried this update on my dock, but it keeping saying me that MST (multi-stream something) is not installed there. Will retry it again, as it seems to be updated lately. My dock charges the simular laptop - so, the problem does not seems to be in dock Smiley Sad
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Dobryak
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Re: Dock station stopped charging my XPS all of a sudden.

I tried an update and it does not nothing (see attached). Also, I noticed interesting thing - if dock is connected first, and charger second, then my laptop would not charge. I have to connect charger first and only then the docafter_install_after_reboot.pngAfter update, after rebootafter_install_before_reboot.pngAfter update, before rebootbefore_install.pngBefore update

As you can see - it does not installed MST1

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Moderator
Moderator

Re: Dock station stopped charging my XPS all of a sudden.

Dobryak,

Click the link and verify that you have the correct power adapters for the dock and system.

Dell Dock WD15 (USB Type-C) Information, Compatibility and Specifications

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Dobryak
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Re: Dock station stopped charging my XPS all of a sudden.

Yes, they are correct. Also, I shall note that it was working previously

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Moderator
Moderator

Re: Dock station stopped charging my XPS all of a sudden.

Dobryak,

Both the laptop and WD15 power adapters must be connected prior to connecting the laptop and powering on.

Click the links below for information with the dock. 

 

11. Dell docking station WD15

The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station enables you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each device into the computer.

  • CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available on Dell support site before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally.

AC Adapter Errors or Battery not charging when docking Dell Notebooks

 

WD15, TB16, and TB18DC docks not detected when AC power is cut/disconnected then reconnected.

 

 

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Dobryak
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Re: Dock station stopped charging my XPS all of a sudden.

That does not helped Smiley Sad

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Moderator
Moderator

Re: Dock station stopped charging my XPS all of a sudden.

Dobryak,

is there Dell on-call technicians in Belarus to arrive and fix it for me?

* No. Dell onsite technicians do not "troubleshoot" dock issues.

 

* Turn the XPS 15-9570 off

* Disconnect the XPS 15-9570 from the WD15

* Disconnect the power adapter from the XPS 15-9570

* Connect the power adapter to the WD15

* Turn the XPS 15-9570 on and connect to the WD15

* Yes or No, does the WD15 charge the XPS 15-9570?

 

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