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Last reply by 03-02-2021 Unsolved
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Driver Update Fails Multiple Attempts

Logged in to Dell web site to check for driver updates, had site detect my laptop, selected to show drivers for my machine only. One driver needs to be updated. I have downloaded three times and attempted to install this driver, but it failed all three times (the last attempted I went to the download folder, right clicked the file, and tried "open as administrator," which sometimes makes a difference. It did not.

The driver is called Intel Graphics User Interface, v1.100.2682.0 (A05) July 15, 2020.

Update info says "Driver update to address the Intel security advisory INTEL-SA-00315.

The only error message I get is "The update installer operation is unsuccessful" and I am given the option to view the installation log, which I have pasted below.

My Windows 10 machine is up-to-date, as are all Dell updates that have been downloaded/installed via the SupportAssist software.

  • Device name DESKTOP-OL0AOLT
  • Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz   2.59 GHz
  • Installed RAM 32.0 GB (31.7 GB usable)
  • Device ID 52568741-75D0-4FB8-B012-606B87BDD3BB
  • Product ID 00325-81635-18078-AAOEM
  • System type 64-bit operating system, x64-based processor
  • Pen and touch No pen or touch input is available for this display

Error log from third and final attempt below:

[Thu Dec 31 16:23:40 2020] Update Package Execution Started
[Thu Dec 31 16:23:40 2020] Original command line: "C:\Users\micha\OneDrive\Downloads\Intel-Graphics-User-Interface_011NJ_WIN64_1.100.2682.0_A05 (2).EXE"
[Thu Dec 31 16:23:40 2020] DUP Framework EXE Version: 4.6.2.52
[Thu Dec 31 16:23:40 2020] DUP Release: 011NJA05
[Thu Dec 31 16:23:40 2020] Initializing framework...
[Thu Dec 31 16:23:40 2020] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[Thu Dec 31 16:23:40 2020] logo.png
[Thu Dec 31 16:23:42 2020] User Command: attended
[Thu Dec 31 16:23:42 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Dec 31 16:23:42 2020] DUP Vendor Software Version: 1.100.2682.0
[Thu Dec 31 16:23:42 2020] Local System/Model Compatible with this Package? Yes
[Thu Dec 31 16:23:42 2020] Local System OS Version: 10.0.0.0
[Thu Dec 31 16:23:42 2020] OS Compatible with this Package? Yes
[Thu Dec 31 16:23:42 2020] Local System OS Language: EN
[Thu Dec 31 16:23:42 2020] Language Compatible with this Package? Yes
[Thu Dec 31 16:23:42 2020] Identified Behavior : attended
[Thu Dec 31 16:23:42 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\54273663-5887-4a14-b7b0-43913e83b598\miniunz.exe
[Thu Dec 31 16:23:42 2020] Extraction-arguments:  -x "C:\Users\micha\OneDrive\DOWNLO~1\Intel-Graphics-User-Interface_011NJ_WIN64_1.100.2682.0_A05 (2).EXE" -o -d c:\PROGRA~3\dell\drivers\54273663-5887-4a14-b7b0-43913e83b598
[Thu Dec 31 16:23:43 2020] Extraction-GetExitCode: 0
[Thu Dec 31 16:23:43 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\54273663-5887-4a14-b7b0-43913e83b598\DUPC6E7.tmp
[Thu Dec 31 16:23:43 2020] payloadExe: InstallApp.bat
[Thu Dec 31 16:23:43 2020] payloadArgs:
[Thu Dec 31 16:23:43 2020] payloadDir: C:\ProgramData\dell\drivers\54273663-5887-4a14-b7b0-43913e83b598
[Thu Dec 31 16:23:43 2020] MUP Spec version is less than 3 or Not a DCH Package.
[Thu Dec 31 16:23:43 2020] Legacy installation is selected. Calling Vendor Installer...
[Thu Dec 31 16:23:44 2020] Appending Vendor Software Log.
[Thu Dec 31 16:23:44 2020] 
--- Start of Vendor Software Log ---

[Thu Dec 31 16:23:44 2020] 
--- End of Vendor Software Log ---

[Thu Dec 31 16:23:44 2020] Vendor Software Return Code: 1
[Thu Dec 31 16:23:44 2020] logo.png
[Thu Dec 31 16:23:44 2020] Name of Exit Code: ERROR
[Thu Dec 31 16:23:44 2020] Exit Code set to: 1 (0x1)
[Thu Dec 31 16:23:44 2020] Result: FAILURE
[Thu Dec 31 16:23:48 2020] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-Graphics-User-Interface_011NJ_WIN64_1.100.2682.0_A05 (2).txt

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Any updates on this?

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